Is this guy getting overpaid or is it just me?

[justsomegurl.livejournal.com]

My actual call log. With only minor adjustments ;)

PC tech calling for access number because he is recreating DUN connection for our
customer. gave him access number. verified that is local for the customer.

PC Tech wants to know if I can solve the problem. Tech is trying to sound smart.
says that computer is connecting fine, but when he tries to get webpages or email
gets an error message. you know the standard error he says. It can't be the phone
line, because the computer upstairs uses the same line and can access pages and email
fine.

tech hasn't checked for firewall because he did not see any dialog box that said the
firewall was blocking anything.

customer has winXP SP2. tech says he THINKS that is gone now because he reinstalled
windows. yes that would do it.

had him disable McAfee firewall and winXP ICF.

he'll try now.

Comments

[jecook]

Overpaid.

No tech worth his salt parks TWO firewalls on a machine. It's like killing a fly with a non-tactical nuke.

Which standard error message? There's at least ten of them. (i.e., 404, DNS lookup, no route to host, etc..)

Ain't the phone line. You would not get that far if it was.

My money is on the firewall, either MCafee and/or Windows firewall.

[ozdeadmeat.livejournal.com]

standard error message. What a fuckin retard... ROFLMAO!!

2 Firewalls are indeed overkill. He sounds like my little brother. Arrogant and with little to no clue on how networking or computers in general work.

If i heard one of my techs say "standard error message" if slap the back of there head.

[doctoreon.livejournal.com]

I had a faculty member try installing Win XP SP2 and a McAfee firewall at the same time. Unfortunately, it was some trial version of McAfee, and she couldn't uninstall it, and the resulting crash of her system was horrific and beautiful in its grandeur and scope and required reimaging her entire hard drive. However, SP2 and McAfee 8.0 Enterprise work surprising well together.

[kgasso.livejournal.com]

Some of the most horrid and drawn-out support calls I've had have been from so-called "consultants" on-site with a customer. Of course, since they're the "expert", it's always our problem, and NEVER something with the customer's shoddy equipment...

In the infamous words of Dogbert:

"I like to con people. And I like to insult people. If you combine con and insult, you get 'consult.'"

[doctoreon.livejournal.com]

Whenever I have to call tech support because I don't know something, I approach humbly (as I believe all end users should approach me - when asking for favors, that's the way to do it). However, if I give that sort of respect, I usually expect the respect in return. I like to at least to be acknowledged as a knowledgeable colleague. Of course, if the guy on the other end of the line sounds like an end user asshat, well, he gets what he deserves.

[110billion.livejournal.com]

If a PC tech calls ISP tech support for anything OTHER than server settings and of course if there's an outage, there is a big problem.