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techrecoveryMy actual call log. With only minor adjustments ;)
PC tech calling for access number because he is recreating DUN connection for our
customer. gave him access number. verified that is local for the customer.
PC Tech wants to know if I can solve the problem. Tech is trying to sound smart.
says that computer is connecting fine, but when he tries to get webpages or email
gets an error message. you know the standard error he says. It can't be the phone
line, because the computer upstairs uses the same line and can access pages and email
fine.
tech hasn't checked for firewall because he did not see any dialog box that said the
firewall was blocking anything.
customer has winXP SP2. tech says he THINKS that is gone now because he reinstalled
windows. yes that would do it.
had him disable McAfee firewall and winXP ICF.
he'll try now.
PC tech calling for access number because he is recreating DUN connection for our
customer. gave him access number. verified that is local for the customer.
PC Tech wants to know if I can solve the problem. Tech is trying to sound smart.
says that computer is connecting fine, but when he tries to get webpages or email
gets an error message. you know the standard error he says. It can't be the phone
line, because the computer upstairs uses the same line and can access pages and email
fine.
tech hasn't checked for firewall because he did not see any dialog box that said the
firewall was blocking anything.
customer has winXP SP2. tech says he THINKS that is gone now because he reinstalled
windows. yes that would do it.
had him disable McAfee firewall and winXP ICF.
he'll try now.
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