I can't make this stuff up...

[tertiumquid.livejournal.com]

This is the actual call description I got from level 1.

"customer called in stated she is trying to sinkerize a palm"

Gee, I just don't know where to go with this one. i did a Google search on sinkerize and got no hits. :P

Comments

[inahandbasket]

rotflmao
That actually made me burst out laughing at the office.
*two thumbs up and an elephant nose*

[tertiumquid.livejournal.com]

Thanks!
I laughed too hard to not share it.

I'm really diggin' the elephant nose, too!

[inahandbasket]

hehe, thanks. For all that I didn't want that camera pointed at me, I've gotten a lot of mileage out of the icon. ^_^

[boredevilperson.livejournal.com]

ROTFL

That's way better than the lady who e-mailed me saying she needed to "sink" her palm. I was going to suggest throwing it in the toilet . . .

[tertiumquid.livejournal.com]

The note I usually get involves trying to "sink" a "pom pilot".

Can't say we don't hire the mentally challenged...

[boredevilperson.livejournal.com]

Hmmm kinda looks like porn pilot. Must be the opening scene before the fun begins.

Are these notes coming from actual techs that take the call or users?

[prozacnation.livejournal.com]

I read that as "porn pilot" too. :D

[boredevilperson.livejournal.com]

disregard my last question. It's been a long day so far :-)

[tertiumquid.livejournal.com]

Yeah, we get those too. My favorites are the ones that don't even tell what product they're calling on. Makes it much harder to call them back with confidence when I have to ask them what product they called about.

[jecook]

I developed an interesting way around that - "Hi, I'm returning your call, what exactly was going on?"

Dunno if it pissed the customers off, but it does make then explain the whole damn thing all over again.

[jacobine.livejournal.com]

At least it's actually somewhat coherent. I don't understand people who can't bother to spell correctly. Especially since my customers are all internal -- they get emailed these tickets!

Former tech we had here (who was, somewhat amusingly, completely mystified as to why he was let go when we had to do a layoff) wrote things to me that weren't even in English. Well, maybe he understood them, but /I/ didn't.

I used to respond to his emails with things like: Repeat that in English?

This is typical, but more coherent than many: i talked to terry about a analog line being installed for thursday class we are having the class is at 9:30 am i need the line today for testing 4th floor training room any questions please call me ext 8609 thanks

[glennarbor.livejournal.com]

I think level 1 at your place of work and my place must mean different things. Our level 1 techs are quite informed. I work at a medium sized software company where it's important we all know the products and trouble shooting steps well. Funny post however.

[tertiumquid.livejournal.com]

Yes.
Our "level 1 Techs" are trained only to handle incoming calls and distribute them according to key words. They aren't really trained in any product. I'd prefer to call them something else, but that's the official title...

[blackrat.livejournal.com]

"Chimps"? ;-)

[tertiumquid.livejournal.com]

That would be far too generous. Chimps can be trained to perform simple tasks reliably.