techrecovery | the work place halls echoes with the sounds...of salesmen.

So all our local and regional sales staff are in house this week for meetings and fine company paid lunch buffets, living the high life as usual. Several of them call my boss (who's super cool) into a meeting and beret him for the wait time complaints they have been hearing from customers. He's prepared for this and has brought a stack of reports that basically show that we are ALL on the phone ALL the time. If somebody's waiting it's because truly nobody is available. Maybe it's because they laid off 6 level 1 reps 2 years ago and haven't replaced them. Or maybe it's because said salespeople promise features and functionality that don't exist, and once the install is done the customers end up calling support looking for this mystery feature.
As several of us suggested he openly invited the sales people to come spend a day or afternoon taking support calls to see what's it's really like, or even just to sit in and listen to us. Of course they all cringed in horror at that though and politely declined. Funny thing is later we got to counting, our company has more sales reps than support reps, that just seems flat out wrong.