whoops

[child2day.livejournal.com]

so what do you tell the whole company when it is IT's fault that the main file server is down and we are not quite sure how to get it back up...

Comments

[anivair.livejournal.com]

Since I AM IT, I tend to tell them that it was a power surge.

[highaltitude.livejournal.com]

Yes, the power surge thing works very well. At my work, they've come to expect that answer and they seem to feel comforted when it's provided.

[jacobine.livejournal.com]

My standard response is:

They're aware of the problem and are working on it. I don't have an ETA yet, sorry, but they're tryign to get it going again as fast as they can.

Then I tell them I don't know what the problem is, or that something was corrupted, or....

[inahandbasket]

amen

[boredevilperson.livejournal.com]

I was going to suggest saying that the server will be back up once a supply of Viagra makes it to the office . . . But I guess jacobine's idea is good too.

;-)

[jacobine.livejournal.com]

*snickers*

My happiest downtime last week was when we lost a switch in our server room. It killed access.

It also killed our IP phones.

I had 45 minutes of downtime without a single phone call :)

[jdotmi.livejournal.com]

We actually had a bad UPS (yes, a UPS, and just one!) take out our phone system for about an hour and a half last week. It was so nice.

[zercool.livejournal.com]

"Go get a cup of coffee and chill the f*** out. We know there's an issue and screaming at me isn't going to fix it any faster. You're still being paid, right?"

[dr-atheist.livejournal.com]

Blame management for not having the foresight to use openVMS

[loosechanj.livejournal.com]

http://www.cs.wisc.edu/~ballard/bofh/bofhserver.pl

[ex-prunesnp.livejournal.com]

Lie.

[child2day.livejournal.com]

we broke the sys volume on our primary netware file print server. only about 25 gig and 300,000 files. whoopsie...blew the whole day for the company.

[ex-prunesnp.livejournal.com]

See, and here I was suggesting that you lie. Like a rug, if necessary. Blame solar flares, power surges, bad backups, corrupted partitions...any and all of it, really.

[child2day.livejournal.com]

we just told em go home.

[eightofspades.livejournal.com]

I've actually blamed solar flares in truth.

I had some severe yet unreproducable errors in differents segments during our last solar storm (mind you, I didn't know it was a solar storm at the time.) These included anything from typical networking fare to phone issues - basically anything that involved long stretches of unshielded cable. A week later I noticed we'd had a storm that day, and after I started explaining that, I had to deal with a lot less...

[jecook]

Ow. sounds painful. Hope your backup worked.

[blackrat.livejournal.com]

Whoops. :-/

[tmercenary.livejournal.com]

I tell 'em:
"You have forsaken your mighty gods of the network, and now must pay the price, you infidel! No Internet for you for a month! If we catch you trying to use the internet, we will sentance you to IP hell!"

This is how I got bumped up to a technical SME position and rarely talk to end Lusers anymore.

[child2day.livejournal.com]

hmmm.... i might have to try that.

Since nobody's said it....

[eightofspades.livejournal.com]

"Ooops."