oy...

[akage.livejournal.com]

Just when you think you've assessed the level of stupidity of your userbase, they go and surprise you by sinking lower.

We got hit with a rash of calls this morning about some Norton AV patch that they were getting in email, and how "it's not going past 1%". We were a little miffed, because we knew they were going to be getting a patch some time in the future, but hadn't been advised that it had actually gone out.

A few phone calls later, and we find that what sent a dozen or so users into a tizzy was actually just an email describing what they'll go through when they do get the patch. With embedded screenshots. One of which showed a progress bar at 1% installed.

Comments

addendum

[akage.livejournal.com]

The other amusing bit is that the email mentions the patch will be distributed via Orbiter (which is a sort of poor-man's SMS, built into their main software package). They've used Orbiter for years, and seen it mentioned in previous emails, so they should have some idea of what it is, or at the very least, that it's software on their computers.

But no, one user interpreted it to mean that the patch was being beamed to her from a satellite. I kid you not. I was sorely tempted to say "Oh! Well that explains it then...that Russian rocket that blew up was carrying the satellite. It blew up right after launch, so it only got 1% sent."

Re: addendum

[poprockgrrl.livejournal.com]

people are dumb..
but if they weren't, i wouldn't have a job.