Dear Customer...
Nov. 23rd, 2004 12:08 am![[identity profile]](https://www.dreamwidth.org/img/silk/identity/openid.png){kind=small}
tadiera.livejournal.com posting in ![[community profile]](https://www.dreamwidth.org/img/silk/identity/community.png){kind=small}
techrecoveryDear customer who called at 9:55 PM and got sent to my phone...
Our tools system had just gone down and I could not check any of your settings from my end, which could have shortened the call because I believe you were connected the entire time.
When I have had you type 'ipconfig' about three times already in running commands and I say 'Now, let's type the same thing we just did...' don't beg me to spell it out (complete with 'i as in isaac...') when I get off at 10 PM.
I knew you were connected. I knew you had to be. But I couldn't look at my tools and be sure. So I had to humour you and walk you through those steps.
So when I rushed through answering your other inane questions, it was not because I don't like you. It was because I'd been on the phones since 2 PM, with no lunch break (I don't get one) and non-stop calls since about 5:30.
Thank you.
Our tools system had just gone down and I could not check any of your settings from my end, which could have shortened the call because I believe you were connected the entire time.
When I have had you type 'ipconfig' about three times already in running commands and I say 'Now, let's type the same thing we just did...' don't beg me to spell it out (complete with 'i as in isaac...') when I get off at 10 PM.
I knew you were connected. I knew you had to be. But I couldn't look at my tools and be sure. So I had to humour you and walk you through those steps.
So when I rushed through answering your other inane questions, it was not because I don't like you. It was because I'd been on the phones since 2 PM, with no lunch break (I don't get one) and non-stop calls since about 5:30.
Thank you.
![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
no subject
Date: 2004-11-23 09:17 am (UTC)ARC just merged with Pomeroy though. So I'm hoping that with the merge come some nicer stuff.