Dear Customer...

[tadiera.livejournal.com]

Dear customer who called at 9:55 PM and got sent to my phone...

Our tools system had just gone down and I could not check any of your settings from my end, which could have shortened the call because I believe you were connected the entire time.

When I have had you type 'ipconfig' about three times already in running commands and I say 'Now, let's type the same thing we just did...' don't beg me to spell it out (complete with 'i as in isaac...') when I get off at 10 PM.

I knew you were connected. I knew you had to be. But I couldn't look at my tools and be sure. So I had to humour you and walk you through those steps.

So when I rushed through answering your other inane questions, it was not because I don't like you. It was because I'd been on the phones since 2 PM, with no lunch break (I don't get one) and non-stop calls since about 5:30.


Thank you.

Comments

[swwinchester.livejournal.com]

Actually, under most state laws, anyone there for 8 hours OR MORE - not more than - is entitled to a 30 minute lunch break. You might want to double-check the wording of the law in your area ...

as working someone 8 hours with no gauranteed breaks is, if not necessarily against the law, very questionable ethics-wise.

[tadiera.livejournal.com]

If we go too long without a break, we can ask a supervisor to let us take one, fortunately.

Mind, I think that's if you've not even had one.