Specificity Please
Nov. 10th, 2004 03:30 pm![[identity profile]](https://www.dreamwidth.org/img/silk/identity/openid.png){kind=small}
jacobine.livejournal.com posting in ![[community profile]](https://www.dreamwidth.org/img/silk/identity/community.png){kind=small}
techrecoverySo I get the following email from one of my users....
I am a new employee in Midland, Tx. I am having problems with the shared folders...namely the Midland Public Folder. I have been working on it since 11 this morning working on the Weekly Reports and yet when Supervisor here in the office went in to look at my updates she does not have them, yet they are done in my computer...apparently my computer has a problem with "sharing"...could you please help me with this?
I respond with:
Where exactly are the files you are trying to work on?
How are you saving them? Are you opening them up from the server itself?
And she comes back with....
As far as I know I am...I went in and searched the Network from My Network Places and found it, Supervisor helped me. The files I am working on are in the Midland Public Files folder, then Weekly Reports.
*headdesk*
Does she not understand the word 'exactly'?
My guess is she's not saving or something equally stupid.
I am a new employee in Midland, Tx. I am having problems with the shared folders...namely the Midland Public Folder. I have been working on it since 11 this morning working on the Weekly Reports and yet when Supervisor here in the office went in to look at my updates she does not have them, yet they are done in my computer...apparently my computer has a problem with "sharing"...could you please help me with this?
I respond with:
Where exactly are the files you are trying to work on?
How are you saving them? Are you opening them up from the server itself?
And she comes back with....
As far as I know I am...I went in and searched the Network from My Network Places and found it, Supervisor helped me. The files I am working on are in the Midland Public Files folder, then Weekly Reports.
*headdesk*
Does she not understand the word 'exactly'?
My guess is she's not saving or something equally stupid.
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no subject
Date: 2004-11-10 01:36 pm (UTC)no subject
Date: 2004-11-10 01:38 pm (UTC)Although from something she just told me in email, I suspect that what happened was she decided to drag the folder from the server to her desktop rather than drag the shortcut.
no subject
Date: 2004-11-10 01:49 pm (UTC)ow... Makes sense. Had a user pull that one too, once. Quite annoying.
no subject
Date: 2004-11-10 10:45 pm (UTC)"My M: Drive is gone!"
I check their login scripts, no automapping for an M: Has to be one someone manually mapped. So I ask what server/folder it maps to. Then the crickets start chirping....