[identity profile] taleya.livejournal.com posting in [community profile] techrecovery
Found this on [livejournal.com profile] customers_suck, thought I'd share

Helldesk

been there, done that....

Date: 2004-10-28 04:19 pm (UTC)
From: [identity profile] reynardo.livejournal.com
Yeah, but it's the talking to the 9 year old to get the work done that hurts so much - because that's what we do.

Date: 2004-10-28 04:44 pm (UTC)
From: [identity profile] cyberman0.livejournal.com
ROFL... yep yep... I saw that many years ago. Its great.

Date: 2004-10-28 04:47 pm (UTC)
From: [identity profile] jazzmasterson.livejournal.com
That, and "Sorry, sir, that was my fault" made me snort my tea...

Date: 2004-10-28 07:31 pm (UTC)
From: [identity profile] prozacnation.livejournal.com
I don't know if he does this in that one or the live- stand up one but when he gives the finger to the head set. :D

I do that all the time. :)

Date: 2004-10-28 07:36 pm (UTC)
From: [identity profile] jazzmasterson.livejournal.com
Punching the headset is also a favorite.

But remember, children, always make certain the hold LED is on before talking to the nice customer. The hold light is our friend!

When we don't check for the hold light, we end up cleaning out our desks after the nice customer talks to the nice HR people...

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