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techrecoveryBelow is a list of observations of my graveyard shift Helpdesk job last night while it was slow. You maybe able to relate to some of them.
1. Not allowed to refer customers to http://www.societyforchaostheory.org/ when explaining managements policies
2. I am not allowed to fine management for things they do that waste the company money
3. I Cannot fire managers
4. Am not allowed to change the hold music to Slayers "Hell Awaits" on our phone system
5. Am not allowed to change the hold music, period
6. Not to address Senior management as "Lord Vader"
7. I am not the founder of the "Help Desk Call Monkey Liberation Front"
8. Customers who swear, use vulgarity, and say rude or offensive things to agents are not to be forwarded to 900 numbers
9. Turn around time for a desk-side tech is no way influenced by how big a dish of candy user has on their desk
10. I did not wave a magic wand to fix the server
11. I did not press a magic button to fix the server
12. I did not click my heels, use ritual magic, or anyway use magic to fix the server
13. Despite what is in the database, I am not the administrator for all servers in Georgia
14. In order to get procedure changed, I need concrete, 100% proof that it will work. Management however can change procedure on a whim
15. Management always has "reasons I don't understand" for screwing up procedures that worked fine before, and I am not allowed to know why
16. I am not the God of sneaking around the firewall
17. I am not allowed to sneak around the firewall
18. Policy is for users to lock their XP Operating system when away from their desk, and I am not to enforce policy by changing wallpapers, passwords, or sound schemes on peoples systems, least of all management
19. Am not allowed to require users to "pass" an IQ test before I provide tech support
20. When the phone system is broken, down, or malfunctioning, I am not allowed to leave the phones unattended to go fix it without direct permission from a manager.
21. Rage Against the Machines “Bulls on Parade” is not appropriate music to play when senior management does a walkthrough
22. Not allowed to solicit funds for the “Buy management a clue” fund
23. Not allowed to send senior managements office address and floor number to terrorist organizations
24. I am required to send management an email when a major tool is down, example, the email system.
25. Not allowed to sign people up for online remedial reading courses
26. Not allowed to move the coffee maker machine by my desk. (I won this one yesterday. They switched machines that make coffee in those giant push/pump thermos’s)
27. Not allowed to set users passwords to “1d10-T”
28. Not allowed to set users passwords to “PEBKAC” (Problem Exists Between Keyboard And Chair)
29. Not allowed to set users passwords to “eye4Get”
30. Cannot Condemn users as infidels for installing AOL on their work computer
31. Cannot Condemn users as infidels for any reason
32. Not allowed to mess with the satellite uplink that feeds the live/current stock price of the company stock to the internal home page for employees
33. I am not Amish
34. Not allowed to curse users in Klingon
35. Not allowed to curse users in any language, especially if they know it
36. Not allowed to refer to Information Security group as “Network Nazi’s”
37. Do not crack SQL jokes in front of the DBA’s.
38. The server monitoring team is not trying to steal my IP address
39. Just because I’ve worked on a ranch, competed in a rodeo, and am a proficient horseman, I am not allowed to play “Cowboys and Indians” with our call center in India
40. not allowed to convert call center into a hockey arena at night
41. Not allowed to borrow access to the personnel database in order to find out who makes how much money.
42. Not allowed to create new access to personnel database.
43. Not allowed to crack jokes while on bridge calls.
44. Not allowed to conference in Pizza delivery while on bridge call
45. Bridge calls are not to be used to ask philosophical questions to managers on the call.
46. No longer allowed to join bridge calls
47. No longer allowed to create bridge calls
48. New call agents are not to be hazed.
49. Duct tape is no longer allowed at work
50. Not allowed to reroute Executive support line to call center in India, “so that Upper management can experience first hand the fine job India is doing.”
51. Not allowed to deny users access to tools they have no training in using, no matter how mission critical that tool is.
52. Not allowed to mirror data on a server I need access to during my shift, even though the server is down during half my shift every night
53. Not allowed to use sick time to “Journey to Mordor to destroy the one ring”
54. Not allowed to use sick time to take a shortcut and throw it in Mt. St. Helens
55. The bottom level of the parking garage is not to be rented out as a skateboard park on weekends
56. The Office Admin assistant who is in charge of ordering coffee and supplies is no ones “Sugar Daddy”
57. Scientific experiments are not to be conducted in the break room microwave
58. Not allowed to rent out space on company web server
59. Not allowed to inquire to managers if they smoke crack.
60. Not allowed to inquire to users if they smoke crack.
61. Not allowed to do victory dance when I can solve issues 2nd and 3rd tier support groups cannot.
62. Satan does not live in the VPN server.
63. Gnomes do not live in the VPN server
64. Not allowed to dispatch desk side techs with the comment “release the hounds”
65. Not allowed to dispatch desk side techs with the comment “Sick ‘em boys”
66. The Starbucks on the east side of the building is not plotting against the Starbucks on the West side of the building
67. Not allowed to trade my stock options for a first round draft pick
68. My job title is not “King of the Night Time World”
69. Not allowed to run Unreal Tournament server over network, despite fact that management was the ones playing on it
70. Not allowed to tell employee’s where good well vented hiding spots to smoke pot are located
71. I am not fighting a Master Control Program (MCP) from within the computer system
72. The paycheck fairy only visit’s every other week, period
73. Not allowed to create bots to answer the internal web based chat client
74. the India call center is not a sitcom
75. Not allowed to park in managements reserved parking spots when they are on vacation. They may want to park there while they go to the baseball game. (Policy says not to use company provided parking for personal business on days off of work.)
76. Management is allowed to monitor my calls, but I am not allowed to monitor theirs
77. Management is not involved in a conspiracy with the Aliens, Masons, the smoking man, the government, the illuminati, or McDonaldsÔ against me.
78. not allowed to “Fast Forward” time on the domain controller, especially near the end of my shift
79. Not allowed to setup an auto reply to email stating that it will be answered in accordance with how much they donate to my PaypalÔ account.
80. Not allowed to sacrifice a goat to appease the gods of the network.
81. Not allowed to sacrifice any animal to appease the gods of the network.
82. Apparently I believe in the Easter Bunny, Santa Claus, and the Tooth Fairy, as I am told they are as real as the gods of the network
83. Regarding the company CIO, she does not resemble Napoleon
84. Users upstairs are not to be instructed to drop their broken machines out the window so that I may catch it and repair it for them.
85. People from accounting are not to be referred to as “Dr. Beans”
86. Apparently I can trust analysts further then I can throw them.
87. Not allowed to throw analysts.
88. Not allowed to call server farm and ask “is your server running….Then you better catch it.”
89. There is no “I” in Server
90. The number of awards, certifications, and trophies on some ones desk is not indirectly proportional to their IQ.
91. The “From” line in the email is to contain my address, or in case of a department ran report, the general address of the department. No exceptions.
92. The Liquor store across the street is not an acceptable place to hang out during my breaks.
93. The Bar down the street is not an acceptable place to hang out during my lunch
94. Not allowed to mention the strip club down the block
95. I am not allowed to approve other employee’s vacation requests, even though I have the access to do so.
96. The voices in my head do not over ride managements decisions
97. Even though the building over looks the Sea-Fair Parade route, I cannot rent out employee’s desks during the parade.
98. The Cable room is for holding network equipment. It is not my personal amusement park
99. People do not get promoted for sucking up to management. They do get promoted however, for buying managers drinks, dinner, show/game tickets, and agreeing with everything that management says.
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no subject
Date: 2004-10-22 12:27 am (UTC)no subject
Date: 2004-10-22 12:43 am (UTC)You are my hero.
no subject
Date: 2004-10-22 12:44 am (UTC)no subject
Date: 2004-10-22 12:51 am (UTC)... but I love you.
... probably not sexually.
no subject
Date: 2004-10-22 12:55 am (UTC)no subject
Date: 2004-10-22 01:00 am (UTC)no subject
Date: 2004-10-22 02:20 am (UTC)Personnell charged with maintaining the computer systems and networks of _company_name_ are not allowed to do the following:
1) Rename the "network name," "canonical name," or "computer name" of any system on the premesis.
2) Hook up personal laptop to the network unless the name of the computer is something other than "babyjenks" ((((NOTE: I name my systems based on characters from the Anne Rice Vampire Chronicles))))
3) Access anything other than company approved sites from any computer system attached to the network, whether or not the website is germaine to the task at hand.
4) Access the server, remotely.
5) Rename the server to "_company_name_ Gibson".
6) Then proceed to 'hack the gibson'.
7) Attempt to circumvent, circumnavigate, or otherwise impair security on any system attached to the network, even if it is in an attempt to draw attention to a supposedly obvious and glaring security flaw.
----EOF----
I added 8) A security error is not glaring unless management notices it.
9) Do not instruct management to attempt to take a course in network security so they may see the glaring security flaw right in front of their no-password-required-for-administrator-access-login face.
10) NEVER fix a security flaw without consulting with upper management, first.
yeesh.
I love my company.
no subject
Date: 2004-10-22 05:40 am (UTC)that hurts my brain.
no subject
Date: 2004-10-24 02:46 pm (UTC)::picks up jaw from floor::
no subject
Date: 2004-10-24 07:35 pm (UTC)This was rectified on two out of four machines.
no subject
Date: 2004-10-22 01:28 am (UTC)Then again, on more than one occasion he's called me "bitch" (in the friendly way)
(have I mentioned I love my workplace?)
no subject
Date: 2004-10-22 02:16 am (UTC)101: am not allowed to advise lusers that the best way to maintain data integrity on floppy disks (or any disks) is to repolarise the data sectors by rubbing it on a large electro magnet.
no subject
Date: 2004-10-22 02:25 am (UTC)no subject
Date: 2004-10-22 05:02 am (UTC)no subject
Date: 2004-10-22 05:15 am (UTC)no subject
Date: 2004-10-22 05:41 am (UTC)this is just plain awesome.
no subject
Date: 2004-10-22 06:45 am (UTC)no subject
Date: 2004-10-22 06:57 am (UTC)no subject
Date: 2004-10-22 07:12 am (UTC)...but much funnier...
no subject
Date: 2004-10-22 07:22 am (UTC)Still, I so feel this way sometimes. Man. Of course, I'm half Network Nazi, too. But not in the same way our network group is -- I just inact the security policies, I don't make them.
no subject
Date: 2004-10-22 08:02 am (UTC)no subject
Date: 2004-10-22 03:07 pm (UTC)I was crying and my jaw hurt from laughing so hard . .
Thank you, this will be passed on, oh yes . . it will be . .
Bottle
ROTFLMAO
Date: 2004-10-22 07:44 pm (UTC)I wish.
Man this is a hilarious list.
no subject
Date: 2004-10-23 04:56 pm (UTC)no subject
Date: 2004-11-06 01:43 pm (UTC)no subject
Date: 2004-10-25 09:32 am (UTC)Nice list
Date: 2004-11-16 09:01 am (UTC)Check it out tho and let me know,
http://www.livejournal.com/users/nocternaldragon/2004/10/21/