(no subject)

[djomp.livejournal.com]

Some support guys really think about their users.

I'm on front-end support for Computer Science at the local University; receiving and answering emails, and passing on anything I don't have a clue about to the real techies. Also involves a bit of setting up new PCs, and generally trying to avoid leaving my desk.

Today they (those in Support who actually know stuff) are changing the student server, which does practically everything for the students, to some nice new hardware. Now, you think they'd tell 'em that we're doing it, right?

Wrong. True, term hasn't started, and true, all the Masters guys have just left. But that doesn't mean students aren't gonna want to read their emails, or access some of the stuff on the website that you have to log in to. Where are the password files? Yep...

So I'm sat here getting the brunt of it. From students. ArghArghArgh.