am I the only one who reads my email?
Sep. 22nd, 2004 08:13 am![[identity profile]](https://www.dreamwidth.org/img/silk/identity/openid.png){kind=small}
justsomegurl.livejournal.com posting in ![[community profile]](https://www.dreamwidth.org/img/silk/identity/community.png){kind=small}
techrecoveryI am going to stray a bit from the usual customer-related rants...
Lately it has been my co-workers who are giving me ulcers. I work for an ISP (well 3 actually) and I was recently promoted to our "business group". I came to work today to find an email from a business I was trying to contact. In the customers message he mentioned that he had called several times and was put on hold and the call was dropped. In addition, when he finally was able to get through to us again he was told I was gone and I would have to call him today. Apparently, I had left for the day and one of the techs who was not in the business group got the call. He was trying to find someone else from the business group to take the call, but was told by several others that they did not know what to do. I must point out that 3 detailed e-mails were sent out over the previous few days explaining exactly what we need and where to find this information. There are over 60 customers that need to be called by the end of this week. Somehow it seems I am expected to do this by myself. On top of that our staff often sends out e-mails to let us know if a customer needs to be called back at a certain time or day. I have found that any time I am gone these e-mails are just ignored. If I can't call the person myself I have to personally find someone to contact the customer or it does not get done. I am a fairly new employee with no special authority. This drives me nuts! As the subject says, I often wonder if I am the only employee here that reads my e-mail!
Lately it has been my co-workers who are giving me ulcers. I work for an ISP (well 3 actually) and I was recently promoted to our "business group". I came to work today to find an email from a business I was trying to contact. In the customers message he mentioned that he had called several times and was put on hold and the call was dropped. In addition, when he finally was able to get through to us again he was told I was gone and I would have to call him today. Apparently, I had left for the day and one of the techs who was not in the business group got the call. He was trying to find someone else from the business group to take the call, but was told by several others that they did not know what to do. I must point out that 3 detailed e-mails were sent out over the previous few days explaining exactly what we need and where to find this information. There are over 60 customers that need to be called by the end of this week. Somehow it seems I am expected to do this by myself. On top of that our staff often sends out e-mails to let us know if a customer needs to be called back at a certain time or day. I have found that any time I am gone these e-mails are just ignored. If I can't call the person myself I have to personally find someone to contact the customer or it does not get done. I am a fairly new employee with no special authority. This drives me nuts! As the subject says, I often wonder if I am the only employee here that reads my e-mail!
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no subject
Date: 2004-09-22 06:44 am (UTC)no subject
Date: 2004-09-22 07:42 am (UTC)In addition, your response is hardly relevant when I am not the person who wrote the e-mails.
no subject
Date: 2004-09-22 07:19 am (UTC)to justsomegirl, You should talk to a supervisor.
no subject
Date: 2004-09-22 07:42 am (UTC)no subject
Date: 2004-09-22 07:52 am (UTC)I'm part of a two-person helpdesk. My officemate/coworker works the late shift, I work the early. I'm there two hours before him; he leaves two hours after me.
I get So. Very. Annoyed. when I find myself answering all the emails that come in. Even when I leave them for an hour, then do thm because they're driving me nuts.
Even worse is when I come in in the morning and an email that came in at 3 (which I didn't do) is STILL unanswered. Or he does some, but not others... because he doesn't know who to give the tickets to.
He's had this job for months now.
no subject
Date: 2004-09-22 08:50 am (UTC)no subject
Date: 2004-09-22 07:50 pm (UTC)Solved all our problems where I was doing 80% of the e-mail and getting bitched at for constantly doing the e-mail.