A view from the other side...
Sep. 21st, 2004 09:59 am![[identity profile]](https://www.dreamwidth.org/img/silk/identity/openid.png){kind=small}
wyrdlinks.livejournal.com posting in ![[community profile]](https://www.dreamwidth.org/img/silk/identity/community.png){kind=small}
techrecoveryConversation I just had:
[ring ring]
Customer DisService Monkey: Hello, you're through to [company], how may I help.
Me: Would you like to start with an invoice number?
CDSM: Yes please.
Me: B-120...
CDSM [interrupting]: That's an invoice number.
Me: Yes. I asked if you'd like to start with an invoice number.
CDSM: I thought you said account number. I can't do anything with an invoice number.
Me [thinking "got a right one here"]: OK, well it's going to be one of these two numbers at the top. The first starts with 1-107, and the second starts with 1-574, which is it likely to be?
CDSM: They're both too short.
Me [restraining the impulse to ask if the CDSM is from the hard-of-thinking Work Placement Scheme]: OK [reads out the two numbers in full]
CDSM: It's the second one.
From then on, it went OK.
[ring ring]
Customer DisService Monkey: Hello, you're through to [company], how may I help.
Me: Would you like to start with an invoice number?
CDSM: Yes please.
Me: B-120...
CDSM [interrupting]: That's an invoice number.
Me: Yes. I asked if you'd like to start with an invoice number.
CDSM: I thought you said account number. I can't do anything with an invoice number.
Me [thinking "got a right one here"]: OK, well it's going to be one of these two numbers at the top. The first starts with 1-107, and the second starts with 1-574, which is it likely to be?
CDSM: They're both too short.
Me [restraining the impulse to ask if the CDSM is from the hard-of-thinking Work Placement Scheme]: OK [reads out the two numbers in full]
CDSM: It's the second one.
From then on, it went OK.
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no subject
Date: 2004-09-21 03:19 am (UTC)no subject
Date: 2004-09-21 10:19 am (UTC)