(no subject)

[zercool.livejournal.com]

Contrary to popular belief, I am not holding out on giving you an answer. No, calling me every two hours for a status update is NOT going to accelerate the process. I am constrained by the resources available to me. It's not my fault you decided to only upgrade half of your fifteen-year-old system and tried to kludge together an interface between the halves. It's not my fault your offices decided to change formatting. I am willing to try to fix it... BUT STOP BUGGING ME ABOUT IT!

Comments

[boredevilperson.livejournal.com]

Only every two hours? At least they're not calling once every fifteen minutes . . .

I don't think people realize that time spent with them on the phone is time not spent working on their problem.

[jacobine.livejournal.com]

I hate that. When people do that, they get shifted to the bottom of my list.

from the Spzy trouble ticket log

[jeffreycornish.livejournal.com]

Customer called in for an update (as he had five times in the last day). Rather than just updating the %Vendor trouble ticket, I called into %Vendor TAC. I was informed that every time we update the tt, it gets pushed down to the bottom of the ticket bucket the %Vendor's repair department.

Relayed this to the customer. Suprisingly they agreed that a bit of patience would be reasonable