(no subject)

[zercool.livejournal.com]

Winning quotes heard recently around my office:

"Well, they dragged their feet about getting it fixed, so it's our fault." - from a VP

"How do you think I feel, I'm on the front lines of this!" - from a call router. She answers the phone and dispatches a case. She doesn't have to work any overtime, gets a real lunch break, and doesn't have to answer questions. But she's on the front lines.

Comments

Hey..!

[tat2ddeviant.livejournal.com]

It's tough juggling Phone calls and keeping your high score in Word-Scramble..

it's tough job.. but someones gotta' do it..

I'm just happy that I get my lunch break taken away from me so I can spend another fufilling hour @ my desk.. studying the "Rollered" paint patterns on my wall ..

oh and don't forget updating LJ..

[jacobine.livejournal.com]

Half my job is call-routing, since I'm help desk and open a lot of tickets for people. Of course, I also change passwords, fix little problems, talk users down from anger, fix printers and do a lot of security changes.

And lunch is my biggest pet peeve. I would be happy to be a field tech again for no other reason than I could eat lunch when I wanted to eat lunch, and not be bitched at if I took a little longer than allotted.

[zercool.livejournal.com]

She doesn't do ANY fixing. She gets a name, site, confirms contact info, brief problem description (usually misspelled), and picks one of two call queues to put them in.

No one gives her any trouble if her lunch runs a bit long... but god forbid one of us be out an extra ten minutes. Ye gods, the sky is falling!

[jacobine.livejournal.com]

I sometimes think my coworker thinks the sky is falling if I'm late. And since I have the early lunch, I can't /be/ late. Bah.

Sounds like your call router is annoying, yup, too. I just hate when people call the main line. Our receptionist hears /anything/ about computer and forwards to the helpdesk.

No, I don't want to buy new software. That's not my job. And my boss doesn't want to, either.

[marahsk.livejournal.com]

If she is spending the whole day listening to customers scream at her for something that she has no ability to acually fix, I can see why she'd feel like she was on the front lines.

Not to take anything away from the people doing the actual fixing; it can't be fun on your end either.

[zercool.livejournal.com]

(A) the customers don't scream at her, they scream at the reps.

(B) she spends her day playing Yahoo! Games on her desktop.

It's a tough life. Boohoo.

[bdinger.livejournal.com]

And lunch is my biggest pet peeve. I would be happy to be a field tech again for no other reason than I could eat lunch when I wanted to eat lunch, and not be bitched at if I took a little longer than allotted.

Not to brag, but to be honest, that is what I love about my current job. I just kind of leave when I want to and come back when I want to - providing there is nothing major going on.

However, I can appreciate this because of the years working helpdesk and customer service. Halfing to wolf down a plate of General Tso's Chicken from the chinese carryout place between calls, having to put people on hold to go to the bathroom - or my favorite - having to mute the phone to take a drink because the fuckers bitch if they hear you drinking. Not that talking all day long is hard on the vocal chords or anything... bastards.

To this day I eat fast - and blame it on working Helpdesk/cs.

One day I remember in particular. I was working the evening shift and it was really, really, really nasty outside (snow, ice, partridge in a pear tree - you get the idea). So my little dear mother, being a little dear mother, calls to tell me that she and Dad were having a late lunch at a local restaurant that I just love, and offered to bring me a late lunch. Perfect! WOnderful! Nothing like a good, late lunch at 4pm on a snowy saturday.

Without thinking about it, after I went to reception to talk to them and get my lunch, I came back to "the desk" and hung up my phone. Whoops. Fucker rings. It's this freaking half-wit with a major lisp that has about 1800 different problems. And my food is sitting there getting cold.

I put him on hold like, 2 times before he finally said something smart. You know "Are you going to put me on hold again?" It was enough. So I told him that I was trying to eat my lunch, and he had called in the middle of it. Cue something smart from the customer.

Me - "*blows into the phone* SIR? SIR? I CAN'T HEAR YOU, SIR??@#! YOU'LL HAVE TO CALL BACK.. YOU ARE BREAKING UP"

The entire rest of the desk was in uncontrollable laughter for 5 minutes.

He never called back.