I wonder if it's worth the shit I would cop for modifying the RT thusly:
"Welcome to XYZ internet, Your call is currently being transferred. Please be advised that our technical support department is located on the third floor, and our staff are trained in the use of sniper rifles..."
"Welcome to XYZ internet, Your call is currently being transferred. Please be advised that our technical support department is located on the third floor, and our staff are trained in the use of sniper rifles..."