(no subject)

[goose-entity.livejournal.com]

Dear User,

I appreciate that you touched the thingummy, the pressed the button, then the thingummy came up, then you gave it your number, then the thingummy came up with an error message you can't remember.

Please could you tell me WTF you are talking about?

Yours,

disgruntled Techie



Dear colleague,

When I arrived at your PC, I immediately felt a headache threaten - you were running your monitor at 16 colours and 60hz refresh rate. You complained to my boss because you said that the "colours were all washed out and the screen is flickering".. after I left it at 32 bit colour and 85hz refresh rate.

Drop dead.

Yours,

disgruntled, pissed off Techie



Dear user,

You are running a 21" monitor at 1024 x 768 at 16 bit colour. You do not deserve a 14" green screen.

Yours,

disgruntled, pissed off, jealous Techie



Dear user,

When told that there is no way to recover from backup a file that is on your *local hard disk*, the correct response is *not* to ask to speak to my manager!

Yours,

disgruntled, pissed off, jealous, wishing he had a baseball bat,

Techie.

Comments

[zig-mover.livejournal.com]

When told that there is no way to recover from backup a file that is on your *local hard disk*, the correct response is *not* to ask to speak to my manager!

Do you have to transfer calls like this to a manager? When someone like that wants a manager, I refuse.

[goose-entity.livejournal.com]

no, thankfully, I didn't have to transfer it - I *did* mention it to boss's boss, who just laughed at the user... I have manager with Clue, and manager's manager with Clue...

Lucky? Me? Hell, yeah!

[zercool.livejournal.com]

When told that there is no way to recover from backup a file that is on your *local hard disk*, the correct response is *not* to ask to speak to my manager!

I just put them right through. I've had too many clients scream in my ear for such things, and the behavior is allowed to continue - so let my manager deal with them.

[goose-entity.livejournal.com]

both boss and boss-squared actively encourage me to run interference between them and users. Most users are hard pressed to overcome my defences of sarcasm and Clue.

Clue scares most users ;-)

[greeklady.livejournal.com]

You want a manager? BWAHAHAHA

I had a manager, I'd document the call in YIM, send it to him, tell him he gets to speak with said id10t. My boss was always good for ripping them a new one. Humble pie was served the next time they called me.

I miss bosses who aren't afraid of telling the VP of sales to quit being an ass to his girls. Yes he called us his girls but at that point, I didn't care

[omicron32.livejournal.com]

60Hz refresh rate brings on an instant headache for me. I can spot 60Hz refresh rates a mile off. 75Hz or above is decent.

[jacobine.livejournal.com]

Hah!

My boss comes in and bangs his head on the wall sometimes -- he's a supervisor and the tech for the site. I'm the help desk and run interference.

Of course, I once told our department director that he had a whiny email from a user because I told him no, we would not stop sending him the 'Clean out your mailbox now' messages every 15 minutes with outlook, they were there so people couldn't claim not to see them, and he should clean out some folders (this guy emailed a snotty response to the help desk, me, my department director and the other division's IT director) and our director laughed and said 'He's whining again?'

[zercool.livejournal.com]

They encourage me to run interference also. I refuse to do that when a client is allowed to scream at me with no intervention from above. My company has a relatively small client base - so we work with the same people on a regular basis. We allow them to abuse the reps, and their support quality plummets... but management allows it to continue.

[goose-entity.livejournal.com]

Ah... I work for a corporate helpdesk, dealing with 3 sister companies (or 4. Maybe 5. Possibly 6...) so if a user abuse us, they get the shit end of the stick from the whole IT supprt team. All 5 of us ;-)

[wildkard.livejournal.com]

I agree with you involving the colour/refresh rate however... everyone's eyes are different and if the user wants to have a god-awful display settings because it works for them... I say leave it. Maybe change it so that YOU can work on it, but switch it back when you're done.

I say this primarily because I have a co-worker with some eye problems in that she needs to have the graphic settings color-shifted away from the red end of the spectrum or she gets headaches. She also has trouble with any display above 640x480, even when set to large. I don't know anything regarding the refresh rates specifically, but I know that our office uses the default NT 4.0 refresh rates which is 60hz I believe. As far as I know I'm the only person who's using anything else; our techs aren't the brightest bulbs.

Cheers!

[wildkard.livejournal.com]

As a random comment, I installed a game yesterday and upped the graphics mode figuring "the game's a few years old, I can handle it". What I forgot was my graphic card/monitor's refresh rate associated with other resolutions... the net result is that I got a headache in a very short time until I changed the settings to something a little less powerful :)