A Shark Tank winner from here!

[davenh.livejournal.com]

Congratulations to BillySapphire, this story is today's Shark Tank story of the day.

Comments

[wyrdlinks.livejournal.com]

I bloody *knew* I'd read that story somewhere before! Well done BillySapphire!

[gravito.livejournal.com]

Remember that this story is anecdotal. The tech largely exaggerated on one very important thing: the two feet of water. I find it very hard to believe that the customer says "I can't really check that right now" and "it's still sitting in about two feet of water" in the same call. If the customer can't check on the power box, then it's pretty obvious the tech isn't going to be able to. I think I'll chalk this one up to another techie that had a weirdish call but then thought, "wuldnt it be funnay if da servir was in 2 foot of waetr instaed of gust flooder damage?"

And actually, the customer is right. I would have no problem getting the server, bringing it back and immediately determining what parts are salvagable. I would then prepare it for immediate install upon the receding of the waters.

The customer knows that if the server isn't taken out, they won't be able to get back to serving their customers in a timely fashion. If they are down there and willing to "go check on the server" for me, then I'd gladly go down and pull it out of the water. If the power is out, the power is out. Doesn't take much to walk in, grab it, and go.

If you want anyone to blame, blame the government for giving businesses and stupid people flood insurance so they build in these damn areas. Did you know that your taxes go to stupid crap like this (http://abcnews.go.com/sections/2020/GiveMeABreak/gmab_beaches030919.html)?

Who's the real dumbass here?

Actually....

[billysapphire.livejournal.com]

This is the truth....I changed no part of the call at all. Bear in mind, it's a women's clothing store and the woman knows nothing about computers.
As for the "going to get the server", since the machines were owned by the customers, we were not permitted to remove any equipment without their permission. I later found out that the woman had never said anything to the helpdesk about them being flooded out only that they were having a problem and the helpdesk just rubber stamped the call right to us since the server had no power and they could not dial into it. Some of the helpdesks we dealt with weren't always the best.