techrecovery | two birds with one stone

I do not like Verizon. I had the lovely occasion to have a 3-way blame fest between Verizon, me, and customer. Customer has been trying to cancel DSL for 2 weeks. Our people informed her that she would need to call Verizon so they can cancel the line charge. They of course insist that they do not have the customer in the system because DSL is with our company. ok. yes we provide DSL. They have a DSL account with us, but she has a bill in her hand that she is being charged for the "upgrade" to DSL on the phone line, so how can you bill the lady if she isn't in your damn system???? How does she even calling us if she is not in your computer. you are the phone company. if you don't have her number in your system where is her phone service coming from, your a**?

Our ISP bought out a ton of little mom and pop ISPs. so one of the dinky isp's has a pop that goes down all the time, so I give this customer the number for our main POP which works 98% of the time. So all honkey dorey he's got the "better" number to dial into, so I have him test it out. He dials in and right away you can hear crackling on the line. I start to ask about the phone line and get the I'm a systems administrator, I've got a $4,000 computer I know it's not me. Ok. I don't read minds here, so I call the number from my phone. Sure enough the new "better" number I am being so nice to give him is down. The line picks up with nothing but crackling and static. Now I feel like an a**.