techrecovery | My stupid customer of the week award goes to . . .

Good grief I don't know whether to laugh cry or scream. I just spent 45 minutes on a call trying to get this guys media files reassociated and showing him how to use Winamp to listen to create playlists for his messages. Anyway I finally got him working but in the process he was trying to tell me that he had no desktop. I had him save the first list on his desktop and he was ale to do that, but when we actually trie to go back to the desktop, he was trying to tell me he had to go through his explorer because he didn't have a desktop. I patiently explained that he needed to at least minimize all his windows and go back to the main screen with his icons on it. He said he did that but he didn't have a desktop so he couldn't go back to it. I tried explaining what a desktop was at least 3 more times, but everytime he adamantly said he had no desktop. I had to put him on hold for about 5 minutes while I laughed my ass off in frustration. I finally gave up on explaining to him what a desktop is and had him save it to his My Documents folder. Then he immediately went onto the desktop and double clicked the icon to get into My Documents. The desktop that didin't exist. I started giggling again at that point but the call was over finally. I need to get more sleep.