IDEXX: Good tech support for a change.
Aug. 11th, 2004 11:03 am![[identity profile]](https://www.dreamwidth.org/img/silk/identity/openid.png){kind=small}
coyoteden.livejournal.com posting in ![[community profile]](https://www.dreamwidth.org/img/silk/identity/community.png){kind=small}
techrecoveryThe very small (me and the boss) company I work for is occasionally contracted to do local work for much larger companies. There's plenty of opportunity for us to get screwed every step of the way by said larger corps, and it's happened before, but not with the most recent one I did. Not at all.
If anyone here works for IDEXX Systems, I'd just like to give a big thanks in general.
I'm writing this because we're just finishing up the paperwork and sending off the bill for the work we did at an area vet clinic. New cabling, new systems, hardware and software install, all contracted thru IDEXX. The clinic seriously underspec'ed their new hardware, the place was a mess to pull cable in, the staff was clooless... but the contractor's support was stellar. Prompt, knowledgeable, understanding, everything...
...even when the totally unexpected happened, like the cableco guy showing up a full 48 hours late and then spending half an hour trying to find his cable signal on the coax I ran from one room to another. Dude, you might want to try the outlet the TV is plugged into instead. Oh, and the new HP Laserjet that came with a cracked toner cartridge. I discovered this far too late. It held together long enough for me to put it in the printer, realize nothing was printing (the drum had come loose from the toner roller), and pull it back out... That's when it decided to split open. All over the damn place.
This printer was drop-shipped (no pun intended) form HP directly to the clinic, and IDEXX was still nice enough to send another cart overnight when I told them what happened.
Oh yeah, and the most important part... they actually pay us within 30 days.
When it's one professional to another luserishness shouldn't be a factor. I expect to get good support. It's nice to get it for a change.
If anyone here works for IDEXX Systems, I'd just like to give a big thanks in general.
I'm writing this because we're just finishing up the paperwork and sending off the bill for the work we did at an area vet clinic. New cabling, new systems, hardware and software install, all contracted thru IDEXX. The clinic seriously underspec'ed their new hardware, the place was a mess to pull cable in, the staff was clooless... but the contractor's support was stellar. Prompt, knowledgeable, understanding, everything...
...even when the totally unexpected happened, like the cableco guy showing up a full 48 hours late and then spending half an hour trying to find his cable signal on the coax I ran from one room to another. Dude, you might want to try the outlet the TV is plugged into instead. Oh, and the new HP Laserjet that came with a cracked toner cartridge. I discovered this far too late. It held together long enough for me to put it in the printer, realize nothing was printing (the drum had come loose from the toner roller), and pull it back out... That's when it decided to split open. All over the damn place.
This printer was drop-shipped (no pun intended) form HP directly to the clinic, and IDEXX was still nice enough to send another cart overnight when I told them what happened.
Oh yeah, and the most important part... they actually pay us within 30 days.
When it's one professional to another luserishness shouldn't be a factor. I expect to get good support. It's nice to get it for a change.
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no subject
Date: 2004-08-12 01:32 pm (UTC)The place I used to work for allowed us to order new parts when our pc's would break. Well, my monitor developed a nice thin line through it and I decided to order a new one. It comes in and the box looks like it has had a rough journey. This is normal with the carriers. I opened the box and not only was the plastic casing of the monitor cracked but the CRT was shattered. I called the carrier and asked them if they happened to throw the monitor off of the plane and directly onto the ground. They laughed. I didn't. It took another week to get the monitor and it was a good thing because the day it came in, the one I did have just died with the wonderful ozone smell coming out of it.
help?
Date: 2004-08-17 01:50 pm (UTC)You posted a while back a manual hack on how to get rid of Cool Web Search II (the sequel). Well, I didn't write it down and now someone has it. Could you email me the fix?
Thanks
Jedi Samui
jedisamui@comcast.net
Re: help?
Date: 2004-08-17 10:11 pm (UTC)get this file: http://www.downloads.subratam.org/VX2Finder.exe
Instructions for using it are here: http://forums.subratam.org/index.php?showtopic=534
After you remove the VX2 trojan, get CWShredder: http://www.softpedia.com/public/cat/10/17/10-17-150.shtml
use that to remove the CoolWebSearch hijacks dropped by VX2, then scan with Ad-Aware or Spybot to clean up the mess.