Very helpful description

[naggy.livejournal.com]

Caller: "I'm having problems printing; it's telling me something."
Me: "What are you printing?"
Caller: "I'm printing to the printer."

I'm glad we clarified that! Wouldn't want to start troubleshooting her coffee cup.

Comments

[boredevilperson.livejournal.com]

One person made it a point to say to me she was "Printing ON PAPER" a couple of years ago.

I don't know about you but when I run out of paper I rip up the carpeting and put that through.

[jacobine.livejournal.com]

I get that so much.

User: Hi, I'm having trouble printing.
Me: OK, what are you printing out of?
User:

[Error: Irreparable invalid markup ('<insert [...] lab'>') in entry. Owner must fix manually. Raw contents below.]

I get that so much.

User: Hi, I'm having trouble printing.
Me: OK, what are you printing out of?
User: <insert site name here or alternately something like 'The gage lab'>
Me: No, no... what program are you printing out of?
User: My computer
Me: AS400, email, word?
User: Oh! I can't print my email.

There are times I just fold my hands and stop typing, since they can't tell me what they're doing. Getting them to specify if they're screen printing or direct printing out of our as400 or our ERP software is fun, too, since one's the network and one's the system.

[loosechanj.livejournal.com]

Back when my mom had what became my openbsd box, which was running 98 at the time, she would describe a machine hard lock as "lost the mouse".

[omicron32.livejournal.com]

I hate that...

"It's telling me something."

I hate it because, take this example:

User: "Hello Mr Mechanic, my car is making a noise. It only seems to make it when I go above 50mph and it appears the sound is coming from the exhaust and not the engine."

Same User at work: "Hey Mr Sysadmin, my computer has an error. Fix it for me please."

Sigh.

Lusers

[docskurlock.livejournal.com]

I have a user that everytime there is a computer error, he merely says it crashed. I ask what's wrong, and the description goes something like this

Me: what's the matter"
User: my computer crashed, the piece of shit crashed, it sucks, what the fuck is wrong with it?
It usually ends up being something simple, like his mouse batteries died or something, or the mouse had fits. This is the same user that used NAV for awhile and then, it got stuck in the update server, he didn't restart the computer for like, EVER, and complained that it was slow......

BLEH!!

I also get calls about all kinds of things, ranging from the satellite dish, to cell phones, to ceiling tiles!!

It sucks.

[skinglist.livejournal.com]

I'm glad we clarified that! Wouldn't want to start troubleshooting her coffee cup.

maybe it's a multi-function coffeecup?

thanks for the much needed laugh