My God - unedited notes

[jahbulon.livejournal.com]

cust wishes to reopen account
advised cust contact accounts dept
cust advises can't get her email
advised cust account is inactive and she will need to speak to accounts dept
cust advises she cannot see why she needs to speak to the accounts dept

advised cust as the account is currently inactive, it cannot be used
advised cust accounts are the only ones who can change that status
cust advises she needs a tech to help her with her email

advised cust as the account is currently inactive it cannot be used
advised cust accounts are the only ones who can change that status
cust advises she was told it would be fine until the 8th
advised cust that may be the case, but the account is currently inactive
advised cust the accounts dept can help her

cust advises she needs a tech for her email
advised cust the account is inactive and needs to be reopened by the accounts dept only
advised I am in tech support and cannot change the status of the account
cust wants ME to help her with her email

advised cust account is closed
advised she needs to speak to accounts dept and until that has occurred absolutely nothing can be done, she will not receive email, she will not be able to connect and no-one else, but the accounts dept, can help her

call closed

Comments

[bottleopener.livejournal.com]

I remember the days . . .

Too bad you cant pull a Lucy Lu from Charlie's Angels 1 -

" No! " " NO! " " NoOOo! " - Call closes.

Bottle

[jahbulon.livejournal.com]

I don't understand the reference because I don't waste my life with shitty hollywood tripe.

I waste my life with tech support.

[bottleopener.livejournal.com]

I wasted my life with Tech support as well, but found a few moments here and there to watch hollywood tripe.

Bottle

[jahbulon.livejournal.com]

I'd suggest you stick to tech support. Its less frustrating and the characters are more likeable.

[zig-mover.livejournal.com]

That is very thorough documentation. Do you add notes as things are said?

[jahbulon.livejournal.com]

Yes. Note the beginning of the second and third paragraphs. I said exactly the same thing to her, hoping she'd pick up on it.. Obviously not.

I actually left out a couple more minutes worth of text as it would have just said the same thing about four times.