(no subject)

[ororo.livejournal.com]

I just had four phone calls in less than ten minutes from the same woman. She doesn't have the software that I support, she has something else. Four times I've sent her to the main line for which I only have a five-digit extension. Four times I got yelled at because this woman was sent to the wrong place. The main operator's manager was unavailable. I have the urge to defenestrate something very large just to hear a loud breaking crunching noise.

Does anyone else's tech support department get dumped on with crap that no one else in the corporation knows what to do with?