Hmmm

[tat2ddeviant.livejournal.com]

4 Techs supporting over 550 clients all in the College/University and B&I arena..

anyone else see something wrong w/ this..?

Clients are getting a little tired of the 3-4 hour call back times..

yeah... back to the trenches I go..

Comments

[hangingstar.livejournal.com]

1 tech and an intern handling the entire campus (300+ computers and 200+ faculty members.)
life is not fun in our IT department, let me tell you...

[tat2ddeviant.livejournal.com]

oi.. yeah we're looking @ 550 seperate accounts w/ anywhere from 500-16,000 patrons, 2-15 workstations, anywhere from 1-20 users, not to mention oodles upon oddles of comm harwdware ranging from TCP/IP protocol to simple analog..
then multiply that by 550..

I have a permanent mark on my forhead from banging my head on my desk and a festering sore on my ankel from that cuffs that shakle me to my desk..

[hangingstar.livejournal.com]

hahaha
yeah
come fall when there actually students here, ill be thanking god that iwas but the lowly intern, and not dealing with that problem anymore.
Although, i almost feel bad for the single IT person. Maybe ill stay on for work-study.
who knows?

[tat2ddeviant.livejournal.com]

Yeah when students come back.. thats our busiest time... fall startup as it were...
What school are you interning @ if you mind me asking.?

it's slim.. but quite possible you guys use our software and HW

[hangingstar.livejournal.com]

Penn State (a satelite campus, not University Park)

[tat2ddeviant.livejournal.com]

Ah ok .. yeah a couple Penn State Satellite campuses use our stuff..I.E. the campus up in Williamsport.. and a couple others...

[hangingstar.livejournal.com]

what software might that be?

(nice sleeve, btw)

[tat2ddeviant.livejournal.com]

Hmm.. can't broadcast over LJ.. but if you post your e-mail in my journal I'll let you know...

and thanks...
yeah my left arm is one of my few pride and joys ;)

[hangingstar.livejournal.com]

mjanosko@gmail.com (same as in my LJ info)

as soon as i get money, im going to get alot more. im going to finish up my chestpiece, and move onto my back...
(i have big plans of working for the NSA or CIA, so, my arms are off limits...)

[guinness-duck.livejournal.com]

I only have this to say: there is no problem that cannot be solved with the application of heavy explosives.

[tat2ddeviant.livejournal.com]

Ah.. if PC Anywhere would only support the CTRL+SHIFT+KILL Function.. my life would be sooo much better

[glennarbor.livejournal.com]

well where i work we have 12 reps, about 1500 acounts with anywhere between 1 and 20 work stations each, plus about half of those accounts have 2 or even 3 or the different software products from us, so yeah everyday sucks. And yes often they will wait 3 hours, not much I can do, as I often say to my supervisor I can only be talking to one person at a time.

[tat2ddeviant.livejournal.com]

Exactly.. I've beem getting to that point where I just don't care.. I't not my fault my employer chooses to not keep enough support personell in house to take the volume of calls flooding in..
so really the only people suffering here are the clients and eventually my employers bottom line

[residentgeek.livejournal.com]

We're about to transition from having default logins in the student labs to having personalized logins where each student can go to any campus and log in without having to know their context, mappings, etc. I'm the only tech on my campus of 135 machines / 2 labs. I work 19.5 hours a week so they don't have to pay worker's comp, unemployment or insurance on me. It's that damn .5 hour that changes everything. The employees are generally cool though. Students suck.

[dubhain.livejournal.com]

Er... 4 Techs supporting 90 servers, over 1,000 desktops, several hundred laptops, and a statewide WAN for a Law Enforcement Agency?

Welcome to my former job.

You have 3-4 hour callback times? Ours were anywhere from 'later in the day' for critical issues to 'sometime next week' for non-critical ones.

Your tax dollars at work....