techrecovery | the joys of answering stupid e-mails from even dumber clients (Reply)

Customer's Initial Request:
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To whom it may concern,

I am currently having a difficult time uploading a file to our webserver.
The file is only 1.2mb however the upload "times out." I am able to upload
and download files to other systems without problem so I don't think the
problem is with my computer.

Could you please look into this.

Regards,
Some Guy

Our First Response:
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We respond letting him know that we are unable to duplicate his issue and see that the FTP services for his account are functioning correctly. We uploaded files into a test directory and notify him of such and advise to check his firewall configurations, isp, etc.

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Customer's Response:
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Hey <>,

That's great. I am so glad to that you can upload files to my site. Can I
email the file to you and maybe you can upload it for me? You know, telling
me that I don't have a problem is really not solving my problem...

Thanks for trying.

Regards,
Some Guy

Our Second Response:
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I respond to this letting him know that I have again tested his account and verified his FTP services are fucntioning correctly. I also advised him of possible causes of his issue as well as alternative resolutions. I can't wait to see how he responds...