GR-fucking-ARR

[ckenshol.livejournal.com]

It's going to be a really bad bad day. The day after a holiday usually is. But the dickhead manager that NO ONE likes, in fact he used to be my manager till we all rebelled against him and they transfered his ass around, well he is now the manager of Customer Service. And he decides since they are slammed that he will pull *4* of my techs off the phones and move them to Customer Service. Now my supervisor is in meetings and he outranks us. This pisses me off. We have 12 calls holding at an hour. And he still pulls my techs away. I mean, if you were calling to get your equipment fixed or a problem solved... what would you rather do? Get through to customer service really quick and get registered for tech support and then wait an hour - hour and a half for technical support? or wait 20 minutes for customer service (and be told on the hold line that you can do all customer service shit on the web) and then not have to wait for tech support? I mean.... this IS a technical support center. But that stupid fucking idiot manager cares only about how HIS stats, and not how the actual service goes.

I'm gonna kill him, I really am.