(no subject)

[dmsalem00.livejournal.com]

So..

The other day, I'm sitting there taking calls. Normal day. No idiocy so far.

Then the phone beeps.

No, wait. It's not what you're thinking. This guy was a nice guy. Pretty much computer-illiterate, and knew it. I don't fault him for it.

His hard drive was spitting out error messages that was telling him to back up his data and replace it, ASAP. So he called us. Good move. He got the HDD sent out with a technician. He even backed up all his data. Good move. He asked the technician if there was any easier way to restore his data.

This is where it got funky.

The onsite technician told him if he slaved his old HDD to his new HDD, he'd be able to copy data over. I'll give the OST the benefit of the doubt.

SO the guy called back in, asking advice on the best way to proceed, after setting this up physically. One of our techs told him all he had to do was select "D:\(his old drive)", click on "copy", then take his new drive(after installing a new copy of XP - no drivers), click on "C:\(new drive)" and select copy.

Oh, and if it asks to overwrite any files? Just click yes.

Yup. Wince. Grumble. 10GB of programs, sitting there crippled due to not being written into the registry. Drivers that are not, and shall not, be properly installed.

To the poor customer's credit, he got his printer working. =/

Comments

[klyf23.livejournal.com]

[The onsite technician told him if he slaved his old HDD to his new HDD, he'd be able to copy data over. I'll give the OST the benefit of the doubt.]

Sounds reasonable to me.

[One of our techs told him all he had to do was select "D:\(his old drive)", click on "copy", then take his new drive(after installing a new copy of XP - no drivers), click on "C:\(new drive)" and select copy.]

*blink* Nooooooooooo! WTF was he thinking?
That hasn't worked that way since Windows 3.1

[Oh, and if it asks to overwrite any files? Just click yes.]

Somebody needs a swift kick.

[dmsalem00.livejournal.com]

And after passing the information up the correct chain of command, hopefully he *did* get a swift kick.

Unfortunately, due to company policy, unless we physically see someone get escorted out the door(assuming their at OUR site, which this guy wasn't), we may never know =/

[intruderad.livejournal.com]

Why still in this day and age is Ghosting such a far out option for alot of people... of course the OST's make us look bad no matter what anyway..

[dmsalem00.livejournal.com]

Well, I had the suspicion the guy was really a home user, who bought his computer through work, thus showing up as business support.

He seriously didn't know that much, but was cool about it.

[aragirn.livejournal.com]

"SO the guy called back in, asking advice on the best way to proceed, after setting this up physically. One of our techs told him all he had to do was select "D:\(his old drive)", click on "copy", then take his new drive(after installing a new copy of XP - no drivers), click on "C:\(new drive)" and select copy."

*blink* *face-palm*

[elobscuro.livejournal.com]

...what happened to your foam "scope of support" bat? backing up data is something we're not supposed to help with. certainly not to that kind of (wrong) detail.... was this tech from the "h-word" by any chance?

[dmsalem00.livejournal.com]

The "b" word, actually I think. Find me and ask.