*beep beep*

[mattdoesntcare.livejournal.com]

Thanks for calling Hell Tech Support, my name is Matt and I'm a 21 year old Senior L2/Mentor/Trainer tech with two years under my belt. I work at a call center in Alabama. I just joined, I look forward to hearing the great stories from others. I've got a few of my own I intend to share ranging from explaining to Bill Nye that he can't watch dvd's on his cd-rw to the angry Michael Savage-esque man who told me that he used the words "Michael Hell" in place of the word "shit" now.

I'm currently on the phone with a father who cannot get into his son's brand new laptop, not can his son who is sitting patiently by his side. After trying everything in the book we are now formatting and reinstalling XP. He says to me about two minutes into the format proces "yeah my son is going to college in two days to VMI, its supposed to have some kind of VMI Logo on it I don't see it anywhere" I reply "err what?" he responds "yeah its supposed to have some kind of image on it, thats what VMI said when they had us order it"

So yeah we just killed the VMI image, the password was for the network, the son had triggered it while playing with his wireless configuration.

They can deal with reimaging it in a few days when they get to VMI, for now I'm gonna get on an outbound and nap while this sucker installs.

---

Aside from that check out this article Salon published a while back, I'm quite sure that this was written by someone at my workplace.

"We don't support that"

We're not here to help fix your computer. We just want to get you off the phone. A tech-support slave tells his hellish tale.

http://archive.salon.com/tech/feature/2004/02/23/no_support/
(suffer through the pre-entrance ad, this article is brilliant)

Comments

[mellay.livejournal.com]

at least you're not at hamilton...we don't like hamilton...

[mattdoesntcare.livejournal.com]

Got some good stories?

[mellay.livejournal.com]

hahaha good doesn't quite cover it...more like "you're an old person who doesn't know what you're doing so i'll let you go through this install all by yourself and not call you back" or "you've got a SMART error? RUN DIAGS AND CALL BACK! *click*" heh.

[dmsalem00.livejournal.com]

Ok, in their defense, maybe they don't have phones that can dial out?

Or uh...no that's the only feasable excuse I can think of. =/

[mattdoesntcare.livejournal.com]

me either, nobody needs them.