Stupid people.

[mrsvickie.livejournal.com]

I love people who lower my AHT!!

X-Posted in alullyra

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EXACT ERROR RECEIVED:
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The customer would like assistance with email.

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SECURITY INFORMATION:
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HUB/ROUTER= N/A
FIREWALL= N/A
ANTI-VIRUS= N/A

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TROUBLESHOOTING STEPS TAKEN:
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When the customer was relaying everything to me about what she wanted done. I was going to tell her to make sure I understand it correctly to make sure we would do the right thing

The customer said to me, if she needs to repeat anything she would like to talk to a man and hang up and call back.

I told the customer that I just want to make sure of what we are going to do

At this point the customer said she couldn't deal with me and disconnected the call.