This happens far too often

[linguafranca.livejournal.com]

Twit: I just wanted to make sure my dialup account's active.
Me: Yes, your account is active, and actually you have quite a bit of credit.
Twit: Well, that's weird. I can't log on to my Yahoo mail.
Me: *facepalm*
Me: You can get online okay, but you're having problems with Yahoo mail?
Twit: Yeah.
Me: You'll probably want to contact Yahoo about that.

Comments

[c0c0c0.livejournal.com]

exactly.

[mrsvickie.livejournal.com]

That's the problem with working for an ISP. I get that EVERYDAY! Or I'm using Outlook, and not Outlook Express. And they expect you to troubleshoot it... Well why don't you get Microshit to give us rights to support that shitty program... Huh!? Take that! You fucking morons!! moah hahaha

[zig-mover.livejournal.com]

hah, i get those questions even when I'm not at work! 3 of my friends called me today on my cell phone to ask why they couldn't get to their yahoo mail.

[tjernobyl.livejournal.com]

I had someone actually call work, not like the answer she got from whoever was on that day, then call me at home for a second opinion. :P

[marence.livejournal.com]

Yahoo has "improved" their mail service this week.
Everyone I know with Yahoo mail is somewhere on the continuum from "damn it's slow & horrible" to "fix it for me, can ya? please?"
Um, no.

[dmsalem00.livejournal.com]

When nothing's going wrong, upgrade it.

When it's not broken, fix it.

Hence, our call-logging and system-tracking software today.

Yup, an entire tech-support call center flying blind. The poor bastards who didn't know computers before being hired...