what. the. fuck.

[twitchfetish.livejournal.com]

"If a client wants your personal information in relation to a Service Call you are managing, give them your full details. This is about providing End to End ownership."

email from my manager. how dare he? no fucking way am i giving out my details to cuntstomers...

they can have my first name, my extension and my serial number, but not my name. ever. those things are enough to track me internally, but do not give my info externally. it's called privacy people. if a carbon error refuses to give me their last name i dont push it. and this is a business relationship. they have no need for my details.

i hate my manager.

IV

Comments

[gaffybopper.livejournal.com]

I used to work for a company with a similar policy, but they had a loophole where you could give the customer a different surname, so long as you let your manager or whoever know what name that is.

Or how about you give your manager's friggen details?

[terata.livejournal.com]

I work for a federal contractor. We are required to give first and last name. Can't make it up either, because if they catch you, you can be fired.

[usekh.livejournal.com]

Thats stupid, not only that it is dangerous. I mean I have had actual threats from customers before.

Luckily at my job it is policy that we do not have to at all.

[twitchfetish.livejournal.com]

it always has been at mine too. we just have a manager now that has no fucking idea...one of those "i've read "7 Methods To Successful Management" therefore i know all there is to know about being a technical support centre manager" types.

moron. i'm ignoring him. no asshole gets my freakin name.

IV

[japester.livejournal.com]

Isn't your name Bob?
Just like all tech support dudes?

[klyf23.livejournal.com]

Gack. Just Gack.

Personally, I would look for another job.

Some customers are real fucking wackos.

[twitchfetish.livejournal.com]

i know, and the last thing i want is some nutjob spacemaggot tracking my lilly white ass down for a good ol' country hoedown...with real hoes...

IV

[ngtmagicks.livejournal.com]

Actually, If I'm ever asked for my surname, I will.

[klyf23.livejournal.com]

Pbthththt.

There's maybe two other people with the same surname as me in this city.

[fnordx.livejournal.com]

I guess I'm just lucky in that my name is so common that even if they do find out my name, they could never track me down.

[twitchfetish.livejournal.com]

yeah so would i. considering his first name is the same :)

btw love the pendant :)

IV

[naggy.livejournal.com]

Threaten to legally change your last name's pronunciation to Johnson. :)