What some customers think they can get away with....

[lordstorm.livejournal.com]

Laughed over when it was gacked from the support mailbox:

(paraphrased) The FTP server for [our ISP] is not working! I cannot access my pages on the webspace! THIS IS NOT ACCEPTABLE! I have been trying for quite a few hours and cannot access them to update my site! If I do not find myself able to access them as of noon this day, I will be calling the [Australian Telecommunications Industry Ombudsman], the [customer's home state] Department of Fair Trading, and other ISP forums to ensure you do!

After a curious check to see what was so goddamn important he just had to get his access, we realised he was running a business from his member pages. He was reselling his services and webspace for personal gain. All bloody 10 megabytes of it.

Me: "Isn't the use of the webspace of a residential dial-up account for commercial purpose rather questionable?"
Workmate #1: "It's illegal, is what it is."
Workmate #2: *looks up ISP terms and conditions and AUP* "Yup."
Workmate #1: *reaches for Suspend key*

The customer had the gall to complain about our service, which he was reselling for his own personal gain. *shake head*

He's going to get a shock tomorrow. ;)

Comments

[zercool.livejournal.com]

Exactly how much can one really make by reselling 10MB of web space? I mean, really, that's just sad!

[linguafranca.livejournal.com]

pwned.

[mtlchick.livejournal.com]

I agree, I want to know what happens next. I'd have loved to catch some of the idiots I had to deal with doing something like this.

[jacobine.livejournal.com]

*snickers*

10 MBs. Good grief. 100 MB I can maybe see, but really... How much could he really be making off of that.

[ximinez]

*laugh* Karma's a bitch, ain't it.

Just curious - was there really anything wrong with the FTP server?

[lordstorm.livejournal.com]

Have nfi, to be completely honest. He claims he couldn't FTP into it, but we could from our end, after we died laughing checking out what Apache was actually serving. :)

[lordstorm.livejournal.com]

Heh. Hot off the presses:

Pretty much as chaulis said: "You can't suspend my account! It's a legitimate business, and a fair and legal use for something I'm damn well paying for!"

We pretty much read off the AUP and the Terms and Conditions to him, regards of commercial use of a residential dial-up account, but the guy refused to acknowledge it: he claimed that because he was paying for the service he could do whatever he liked with it. After a rather ugly exchange of words, we hung up on him, and suspended his account immediately.

I suspect the manager will be contacted by the TIO in the next few days. ;)