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techrecoveryLaughed over when it was gacked from the support mailbox:
(paraphrased) The FTP server for [our ISP] is not working! I cannot access my pages on the webspace! THIS IS NOT ACCEPTABLE! I have been trying for quite a few hours and cannot access them to update my site! If I do not find myself able to access them as of noon this day, I will be calling the [Australian Telecommunications Industry Ombudsman], the [customer's home state] Department of Fair Trading, and other ISP forums to ensure you do!
After a curious check to see what was so goddamn important he just had to get his access, we realised he was running a business from his member pages. He was reselling his services and webspace for personal gain. All bloody 10 megabytes of it.
Me: "Isn't the use of the webspace of a residential dial-up account for commercial purpose rather questionable?"
Workmate #1: "It's illegal, is what it is."
Workmate #2: *looks up ISP terms and conditions and AUP* "Yup."
Workmate #1: *reaches for Suspend key*
The customer had the gall to complain about our service, which he was reselling for his own personal gain. *shake head*
He's going to get a shock tomorrow. ;)
(paraphrased) The FTP server for [our ISP] is not working! I cannot access my pages on the webspace! THIS IS NOT ACCEPTABLE! I have been trying for quite a few hours and cannot access them to update my site! If I do not find myself able to access them as of noon this day, I will be calling the [Australian Telecommunications Industry Ombudsman], the [customer's home state] Department of Fair Trading, and other ISP forums to ensure you do!
After a curious check to see what was so goddamn important he just had to get his access, we realised he was running a business from his member pages. He was reselling his services and webspace for personal gain. All bloody 10 megabytes of it.
Me: "Isn't the use of the webspace of a residential dial-up account for commercial purpose rather questionable?"
Workmate #1: "It's illegal, is what it is."
Workmate #2: *looks up ISP terms and conditions and AUP* "Yup."
Workmate #1: *reaches for Suspend key*
The customer had the gall to complain about our service, which he was reselling for his own personal gain. *shake head*
He's going to get a shock tomorrow. ;)
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