(no subject)

[elyxxx.livejournal.com]

Sooo, what call logging software do you use? I'm interested, because so far in this job we've used two different systems.

The first one was Manager - it was OK, but not really right for what we do - it was more of a sales thing.

Right now we're using Clarify - and Gods is it the most unholy piece of crap I have EVER touched. The program itself is actually pretty good - I could think of things that could be changed but I'm not a programmer, and it ain't gonna happen.

The main problem is that we're using it over an internet link to Australia - the program itself is actually on some PC's at Microsoft AU..... The US is also using it too. The main problem is that they seem totally UNABLE to get a decent leak going and nobody wants to own the problem. My company says its Microsoft, Microsoft says it's our link, then they say it's Telstra Australia, Telstra says it's someone else... Round and round in a big cycle of crap.

I wouldn't be exaggerating to say that Clarify goes down at least a dozen times a day, often in the middle of typing long detailed notes, and it's VERY VERY slow - you can type a couple of sentences before you even see it on the screen at times. I don't think I've experienced more than a day in total since we started using it 6 months ago that it's been up and working well.

And they said it was going to increase our effiency and let us do our job faster and with more ease. HAHAHA.

*sigh*

I've heard the reasons why Clarify was chosen too - basically a case of nepotism. Sucky.

Comments

VANTIVE

[liquidmercurial.livejournal.com]

We use our POS Vantive which is uber slow and tedius. There are at least 4-5 different ways to add a case and case notes and very few people do it the correct way. There are at least 10 fields in here we don't need but we have to fill out before we can close or even save the case. It is a pain in my butt.