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techrecovery1. It says on the voice recording that we require a serial number. I know we should have it in the system, and damn skippy we do. But I am required to verify the number to determine support eligibility and make sure I'm giving you the right info. So stop bitching and just give me the number, it wastes less of both of our time. If for some reason that serial number is inaccessible at the moment, that's ok.i'm more than happy to help you find it.
2. I don't give a flying fuck as to how many Macs you own and how much money you spend on Apple products every year/week/day/13.42 seconds. So if I tell you that a particular computer is out of support,don't bitch at me about how much money we're going to lose if I deny you support and you never buy Apple again. What person in their right mind who's spent so much time using an OS/system that actually works would suddenly go and sink all their money into a Gateway over one support issue anyway?I call your bluff.
3. I really don't care WHY you need to get it working, my scope of support and ability to make something work is the same whether it's government-critical or Mrs. Liebowitz's cats. So give me the pertinent details and forget the rest.
4. Yes, I need the full error message. Not "there was an error. somethign about a problem with a file maybe?"
5. Take the damned extra memory out already you wuss.
6. If I say update the software/firmware, do it damn you. I'm not telling you to do it for my health. I still don't care if it worked 5 minuters ago, the problem you're having now is the one they wrote the update to fix.
7. Do NOT bitch at me as to how "No one wants to take responsibility for any products" when I tell you that somethign is a 3rd party problem and refer you to that company. If that company makes products for Apple and doesn't support them, why the hell are you buying them?"
8. YES I need to take your info. NO, I CANNOT just answer a "really quick question" about a gigantic wireless networking mess
9. "Reboot" does not equal "Shut down" does not equal "Sleep" does not equal "Log Out" They don't even sound similar so WHY do so many people get them mixed up?
10. And for the last time, I WILL NOT TELL YOU HOW TO CHANGE YOUR SHORT NAME OR DO ANYHITNG ELSE INVOLVING THE ROOT USER OR NETINFO MANAGER. So go reinstall the damned OS if you fucked it up. That I can help you with.
I can think of more...many more rules...But I'm tired and need to sleep. After I smack a roommate for Bad Musical Taste.
2. I don't give a flying fuck as to how many Macs you own and how much money you spend on Apple products every year/week/day/13.42 seconds. So if I tell you that a particular computer is out of support,don't bitch at me about how much money we're going to lose if I deny you support and you never buy Apple again. What person in their right mind who's spent so much time using an OS/system that actually works would suddenly go and sink all their money into a Gateway over one support issue anyway?I call your bluff.
3. I really don't care WHY you need to get it working, my scope of support and ability to make something work is the same whether it's government-critical or Mrs. Liebowitz's cats. So give me the pertinent details and forget the rest.
4. Yes, I need the full error message. Not "there was an error. somethign about a problem with a file maybe?"
5. Take the damned extra memory out already you wuss.
6. If I say update the software/firmware, do it damn you. I'm not telling you to do it for my health. I still don't care if it worked 5 minuters ago, the problem you're having now is the one they wrote the update to fix.
7. Do NOT bitch at me as to how "No one wants to take responsibility for any products" when I tell you that somethign is a 3rd party problem and refer you to that company. If that company makes products for Apple and doesn't support them, why the hell are you buying them?"
8. YES I need to take your info. NO, I CANNOT just answer a "really quick question" about a gigantic wireless networking mess
9. "Reboot" does not equal "Shut down" does not equal "Sleep" does not equal "Log Out" They don't even sound similar so WHY do so many people get them mixed up?
10. And for the last time, I WILL NOT TELL YOU HOW TO CHANGE YOUR SHORT NAME OR DO ANYHITNG ELSE INVOLVING THE ROOT USER OR NETINFO MANAGER. So go reinstall the damned OS if you fucked it up. That I can help you with.
I can think of more...many more rules...But I'm tired and need to sleep. After I smack a roommate for Bad Musical Taste.
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no subject
Date: 2004-06-02 09:21 pm (UTC)no subject
Date: 2004-06-02 11:55 pm (UTC)J/k. When I call TS I know the deal :)
AOL-lameness.
Date: 2004-06-03 05:16 am (UTC)