I always knew this would happen...

[elobscuro.livejournal.com]

So I had to call the big M today. It seems our list of generic COAs is moreincomplete than the customer was satisfied with, and so I agreed to "warm transfer" him to Microsoft, once they were willing to talk to him. Uh-huh. Sure.

It actually wasn't as bad as I'd feared. It really wasn't even as bad as the time I had to escalate on our own custoemr service department. Sure, I ended up having to talk to tech support because custoemr service couldn't quite figure out what I was talking aobut, and kept inisiting that this was all the responsibility of TCWMNBN. And yeah, I had to actually put Microsoft on hold whiole I confirmed exactly which version the customer had. But I managed to squeeze a product key out of tech support in a remarkably short time. And he didn't even try to bill me for it.

Well, now that you ask, no, it didn't work, prompting much wailing and gnashing of teeth. And yeah, when my supervisor called Microsoft back, they gave him another product key... that didn't work. But really, it was like walking up to the gates of Hell, to find it gaurded by a chihuahua and a stack of forms in triplicate, with the inscription, "Just, like, give it up, dude."

Comments

I'm so cool

[loosechanj.livejournal.com]

Microsoft calls me! Haha, well, just a few times. :-)

[dmsalem00.livejournal.com]

Let's not forget how, after that, El Obscuro's poor beleagured supervisor has to call Microsoft back and scream at them for giving us an invalid product key.

I got shuffled through customer service, piracy(?), and tech support before reaching someone who could help. She was so kind. Gave me a proper product key, and the phone # for her department, so the customer could call in himself if he was still having problems.

And call in he had to. I called him back, supplied him with the product key, and it _still_ didn't work.

I'm still torn as to whether the big M kept screwing up or whether the customer didn't know what product he was actually using =/