Dumbass Mofo
May. 30th, 2004 05:14 am![[identity profile]](https://www.dreamwidth.org/img/silk/identity/openid.png){kind=small}
k8mnstr.livejournal.com posting in ![[community profile]](https://www.dreamwidth.org/img/silk/identity/community.png){kind=small}
techrecoveryCustomer wrote in with headers from an e-mail that had bounced. She was sending it from an outside e-mail address to her website e-mail. I check our mail servers and see that it was bounced due to Full Inbox. I reply back letting her know why it was bounced at the time and see that this issue has been resolved. This is what she writes back with:
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My inbox is NEVER full -- I empty it every 15 minutes if not more often
(I use Eudora and have it set to get the mail). I have had three of
these messages returned to me with this allegedly happening -- but
other mail is getting through = there is another open ticket on a
related matter because <> has been causing some email delivery
problems == I think it's all related.
Re: [CASE NUMBER]
Re: [CASE NUMBER]
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To Which I reply:
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I have rechecked our mail logs and once the results are still the same. The reason why your message was bounced and not delievered was due to a lack of disk space for the account at the time of sending. This is not to mean that the exact account that you were sending to was full, but at the time of delivery, there was no disk space left for the account. Furthermore, the cases you refereneced are two separate issues.
The first one is regarding an ongoing issue with Yahoo Groups. If a third party mailserver is blocking our mailserver that is an action that is beyond our control. We are currently working on getting the blocks lifted, however we cannot guarantee that any such blocks will ever be lifted due to the fact that there are third parties involved. The second case you referenced was regarding one of the many new e-mail viruses that spoofs e-mails based on the address book of the infected system. Please be advised that the "From:" line of an e-mail message can be set to any value by any e-mail client. It is the originating mailserver's responsibility to validate its users, not the destination mailserver. In other words, if someone is using a 3rd party mailserver to send out e-mail with erroneous header information, we cannot control that behavior. We can only prevent people from sending out unauthorized messages from our mailservers.
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Hopefully it keeps the bitch quiet. God I cannot stand people.
=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=
My inbox is NEVER full -- I empty it every 15 minutes if not more often
(I use Eudora and have it set to get the mail). I have had three of
these messages returned to me with this allegedly happening -- but
other mail is getting through = there is another open ticket on a
related matter because <
problems == I think it's all related.
Re: [CASE NUMBER]
Re: [CASE NUMBER]
=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=
To Which I reply:
=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=
I have rechecked our mail logs and once the results are still the same. The reason why your message was bounced and not delievered was due to a lack of disk space for the account at the time of sending. This is not to mean that the exact account that you were sending to was full, but at the time of delivery, there was no disk space left for the account. Furthermore, the cases you refereneced are two separate issues.
The first one is regarding an ongoing issue with Yahoo Groups. If a third party mailserver is blocking our mailserver that is an action that is beyond our control. We are currently working on getting the blocks lifted, however we cannot guarantee that any such blocks will ever be lifted due to the fact that there are third parties involved. The second case you referenced was regarding one of the many new e-mail viruses that spoofs e-mails based on the address book of the infected system. Please be advised that the "From:" line of an e-mail message can be set to any value by any e-mail client. It is the originating mailserver's responsibility to validate its users, not the destination mailserver. In other words, if someone is using a 3rd party mailserver to send out e-mail with erroneous header information, we cannot control that behavior. We can only prevent people from sending out unauthorized messages from our mailservers.
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Hopefully it keeps the bitch quiet. God I cannot stand people.
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no subject
Date: 2004-05-30 06:59 am (UTC)Here's where your getting into trouble. The way you phrase it currently, you're using one word to mean both things, so of course the customer is going to get confused. A little advise from your friendly TL: Call the entire account the "web hosting account," and the specific userID the customer is using the "Mailbox." Trust me, it'll help get it through her head what you're trying to explain.