techrecovery | Questions

I am basically looking for some extra tools to throw in my bag of tricks. So, I figure what better way to do it than to ask for some good old advice and suggestions from my fellow compadres of the industry.

1) What is the best over-all FREE MULTI-USE tool to rid a PC of hijackers? When I say multi-use, I mean a tool that is not designed specifically for one type of hijacker.

2) What are your favorite on-site PC repair services websites? (ie. Geek Squad)

3) What are your best online walk-thrus?

4) (This one is mainly for the phone guys.) What tools would you recommend all field techs to have?

5) What spyware removal and prevention tools should customers have? (If they are free please indicate so.)

Thanks guys, I appreciate all comments - good, bad and ugly. I'm going to use all comments in a proposal for my boss to try and provide more information, and better tools to our field techs so that they can inturn provide better service to our customer. At least that is the plan, along with a very thorough retraining program. We got some good guys, but we are weak in the hijacker/spyware front. And all comments are appreciated.
Thanks again.