(no subject)

[elyxxx.livejournal.com]

I thought I'd stick my nose in here and introduce to myself. And oh boy do I have plenty to bitch about, but we're being beaten down with calls today because our stupid goddamn database (new database = increased productivity and reliability... HAHAHAHAHAHHAH yeah whatever)..

I think one point will say it all: I support Microsoft desktop products.

Will you please kill me now?

*Cry*

Comments

[evil9000.livejournal.com]

I do feel for you... I support microsoft products every day and the same conclusion comes back to me every single day: their products dont work, and when they do work it is because someone else wrote it and it is using microsoft's logo to sell it.

Hang in there. The system will eventually be retired with something else. Will you be working there when it happens? Hmm, dont think so :(

Re:

[elyxxx.livejournal.com]

Or when there's a TOTAL idiot on the other end heh. I've come to the same conclusion as you especially about one of their products - WinME. Ohmygods its a piece of total crap! I think WinME would be the product I get a large majority of my calls about ug...

Saying that, I do actually like my job most of the time.. It's just the customers that suck, and sometimes I even enjoy it when I get the nice customers, the once that think you're a god for knowing what to do and tell you so *grin*...

And hell, the company is sending me to Australia for a week tomorrow for training, staying in a nice hotel so hmm, I think I can deal with this for a while.

But I DEFINITELY don't want to do help desk for longer than a year.... If we keep getting slammed with calls like we are at the moment, I think inside of a month I'm going to lose it and go postal....

Microsoft has decided that we don't need more than 7 techs, where we used to have 9... So we lose 2 (which we totally need!), but they still want us to keep our call stats the same and as good as before which is impossible. We used to answer calls straight away, sometimes only 1 call waiting in the queue for a short time, now there's routinely 3 or 4. *sigh*...

*rant*

[evil9000.livejournal.com]

hey, dont worry about it. ... i am waiting for micro$ lookOut2000 to come back to me... there we go :)

I know what you mean. I have a friend who worked in NEC down here in Sydeny, Australia, supporting HP computers and NEC notebooks. From a call center full of people, 30 odd, they all left and it was down to under 10. I remember him telling me that he tries to help them out, but with the limited resources, he could never do that, and the closest he could get to making them happy was giving away free merchandice - like that helped their problem :( He told me that if his subscription of prozac ran out, the next day he WOULD go postal...

I am in a tenuous situation. I am a network engineer and have to routinely try and enter the minds of microsoft programmers to solve silly little problems that should not have arose in the first place. Atleast I am getting in a position where i can suggest to customers "hey, why dont you try linux?" and other things like that which are sweet. Which means that the higher up the ladder you go, the more influence you get... :\

I cant believe this, i am trying to copy and paste in a comment of yours above, and i cant. I selected the word Microsoft through to 9 and click copy, then press paste in this little white box and nothing happens... grrrr.

But what i was going to say was that micro$ is going to stop licensing WinMe in the near future, so you wont have to worry about supporting that product at all soon.

How long have you been doing help desk? I hope you are doing it part time :(