what is this I don't even

[trayce.livejournal.com]

Here's an extract from a customer email I spotted in our Support queue the other day. This lady's been whinging at us because Outlook 2007 barfs when she tries to attach really large files (as most email programs do, but especially Outlook as we all know) This is about the 4th email in 2 months she's sent on this "issue".

Late last year we communicated regarding problems with Microsoft Office 2007 - Small Business/ Outlook and pdf attachments to email.

I am going to try to do some wider lobbying this year to try to advance the issues for community benefit. The objective is to aid business development and community sustainability.

Is your team able to provide any input that will assist in clarifying the issues I identified? I do not have a reply from you. I asked if you/ your team are able to write the specification/ technicalities of why the email attachments have such limitations. Any further technical input you can provide to properly explain the issues or answer questions I have raised would be greatly appreciated.

This is after we already told her we can't get involved in "lobbying" for software improvements (the phrase we used was "we remain neutral" - frankly I'dve been far less diplomatic). But WTH woman, email wasn't designed for large attachments, Outlook 2007 is on its last legs and was never any good really... and do you honestly think MS care about "community sustainability" for one piddly small business in Australia?

And you want our ISP to write some kind of specification documentation about the "problem"!?

I mean, what.

(no subject)

[emsporter.livejournal.com]

Me: "So, I'll need you to call $number and select Option 2. They specialise in dealing with $software so they'll be able to sort out your issue."
Him: "So they'll call me back?"
Me: "... no, as I just said, *you* need to call $number and select option TWO."
Him: "Option three?"
Me: "OPTION TWO."
Him: "Well, there's no need to be so RUDE about it, if you don't WANT to help you could just SAY SO."
Me: *blinkblink* "If you call that number, you will reach a team who are trained to specialise in $yourissue. It's not so much won't help as can't."
Him: "Oh, no, no, it's not, it's just that you young people are all so lazy. FINE." *click*

... buh?

The Blogger/Google FTP shutdown

[trayce.livejournal.com]

In my email this morning, as a person who uses Blogger with her own domain:

Dear FTP user:

You are receiving this e-mail because one or more of your blogs at Blogger.com are set up to publish via FTP. We recently announced a planned shut-down of FTP support on Blogger Buzz (the official Blogger blog), and wanted to make sure you saw the announcement. We will be following up with more information via e-mail in the weeks ahead, and regularly updating a blog dedicated to this service shut-down here: http://blogger-ftp.blogspot.com/.


Just posting as per my mention on my previous thread's comments, for discussion. I'm not personally affected but this decision is baffling to me.

No FTP, no SFTP. Google are dropping it because, to quote from the blog, only .5% of active blogs are published via FTP — yet the percentage of our engineering resources devoted to supporting FTP vastly exceeds that. On top of this, critical infrastructure that our FTP support relies on at Google will soon become unavailable, which would require that we completely rewrite the code that handles our FTP processing.

Thoughts? I dont think I understand this really.

Because the chats keep us somewhat sane...

[synesthesiatic.livejournal.com]

(10:47:36 PM) Coworker: How's [modem] in [market] looking
(10:48:24 PM) CMT-XX: Like a well-dressed modem out for the town.
(10:48:37 PM) XX: smexy modems
(10:48:44 PM) CMT-XX: Those new ones are!
(10:48:46 PM) CMT-XX: Good heavens.
(10:49:56 PM) CMT-XX: I just want to cuddle them.
(10:54:18 PM) CMT-XX: And then set up a row of them in my garage.
(10:54:23 PM) CMT-XX: All blinking.