what is this I don't even
Feb. 3rd, 2010 11:05 am![[identity profile]](https://www.dreamwidth.org/img/silk/identity/openid.png)
Here's an extract from a customer email I spotted in our Support queue the other day. This lady's been whinging at us because Outlook 2007 barfs when she tries to attach really large files (as most email programs do, but especially Outlook as we all know) This is about the 4th email in 2 months she's sent on this "issue".
Late last year we communicated regarding problems with Microsoft Office 2007 - Small Business/ Outlook and pdf attachments to email.
I am going to try to do some wider lobbying this year to try to advance the issues for community benefit. The objective is to aid business development and community sustainability.
Is your team able to provide any input that will assist in clarifying the issues I identified? I do not have a reply from you. I asked if you/ your team are able to write the specification/ technicalities of why the email attachments have such limitations. Any further technical input you can provide to properly explain the issues or answer questions I have raised would be greatly appreciated.
This is after we already told her we can't get involved in "lobbying" for software improvements (the phrase we used was "we remain neutral" - frankly I'dve been far less diplomatic). But WTH woman, email wasn't designed for large attachments, Outlook 2007 is on its last legs and was never any good really... and do you honestly think MS care about "community sustainability" for one piddly small business in Australia?
And you want our ISP to write some kind of specification documentation about the "problem"!?
I mean, what.
Late last year we communicated regarding problems with Microsoft Office 2007 - Small Business/ Outlook and pdf attachments to email.
I am going to try to do some wider lobbying this year to try to advance the issues for community benefit. The objective is to aid business development and community sustainability.
Is your team able to provide any input that will assist in clarifying the issues I identified? I do not have a reply from you. I asked if you/ your team are able to write the specification/ technicalities of why the email attachments have such limitations. Any further technical input you can provide to properly explain the issues or answer questions I have raised would be greatly appreciated.
This is after we already told her we can't get involved in "lobbying" for software improvements (the phrase we used was "we remain neutral" - frankly I'dve been far less diplomatic). But WTH woman, email wasn't designed for large attachments, Outlook 2007 is on its last legs and was never any good really... and do you honestly think MS care about "community sustainability" for one piddly small business in Australia?
And you want our ISP to write some kind of specification documentation about the "problem"!?
I mean, what.