Liar Liar

[thewrabbit.livejournal.com]

Do not lie to me. I will find out, and when I do I will be very annoyed at you for wasting both our times.

I understand your computer is freezing and that it just started happening this morning. So I ask the old IT standby of 'Have you rebooted your PC since this started happening?' and you assure me you have.

So why when I look at the PC do I find that it was last rebooted on 3 November. This is the 20th. Did you reset your clock before rebooting for fun and giggles? Or do you not understand what reboot means? Just in case you didn't I asked if you had turned it off and then on - simple non technical words that a 4 year old would understand. When I call you back and ask you about it it turns out you hadn't 'turned it off completely'.

Head desk.

(no subject)

[erunamiryene.livejournal.com]

Ma'am,

You have worked for this organization for over two years. You know that your tech - me - is located 5 hours away from your office. You ALSO know that our trouble ticket submission system can take HOURS, if not DAYS, to work through the system and get to the proper tech.

So tell me, why in the world would you submit this ticket?
"My VPN isn't working, I need it fixed for mission critical work this weekend, and the phone tech said that it would physically need to be fixed on the computer. Please fix before COB."

First off, I'm amazed I got the ticket today.

Second, your "mission critical" work is sorting email into PSTs? Really?

Third, it's ONE in the afternoon. I wouldn't even GET to your office until at least five, if not later. And you want this fixed by COB.

Were you dropped on your head as a child, or are you trying to make me actively loathe you? Because I know for a FACT that I'm going to get an email full of complaints because I didn't bamf over there to fix your shit. Sorry, my transporter is broken and I submitted a ticket, but Scotty can't come fix it til Monday.

Sick of your shenanigans-ly,
Your tech