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Nov. 20th, 2009 12:41 pm![[identity profile]](https://www.dreamwidth.org/img/silk/identity/openid.png){kind=small}
erunamiryene.livejournal.com posting in ![[community profile]](https://www.dreamwidth.org/img/silk/identity/community.png){kind=small}
techrecoveryMa'am,
You have worked for this organization for over two years. You know that your tech - me - is located 5 hours away from your office. You ALSO know that our trouble ticket submission system can take HOURS, if not DAYS, to work through the system and get to the proper tech.
So tell me, why in the world would you submit this ticket?
"My VPN isn't working, I need it fixed for mission critical work this weekend, and the phone tech said that it would physically need to be fixed on the computer. Please fix before COB."
First off, I'm amazed I got the ticket today.
Second, your "mission critical" work is sorting email into PSTs? Really?
Third, it's ONE in the afternoon. I wouldn't even GET to your office until at least five, if not later. And you want this fixed by COB.
Were you dropped on your head as a child, or are you trying to make me actively loathe you? Because I know for a FACT that I'm going to get an email full of complaints because I didn't bamf over there to fix your shit. Sorry, my transporter is broken and I submitted a ticket, but Scotty can't come fix it til Monday.
Sick of your shenanigans-ly,
Your tech
You have worked for this organization for over two years. You know that your tech - me - is located 5 hours away from your office. You ALSO know that our trouble ticket submission system can take HOURS, if not DAYS, to work through the system and get to the proper tech.
So tell me, why in the world would you submit this ticket?
"My VPN isn't working, I need it fixed for mission critical work this weekend, and the phone tech said that it would physically need to be fixed on the computer. Please fix before COB."
First off, I'm amazed I got the ticket today.
Second, your "mission critical" work is sorting email into PSTs? Really?
Third, it's ONE in the afternoon. I wouldn't even GET to your office until at least five, if not later. And you want this fixed by COB.
Were you dropped on your head as a child, or are you trying to make me actively loathe you? Because I know for a FACT that I'm going to get an email full of complaints because I didn't bamf over there to fix your shit. Sorry, my transporter is broken and I submitted a ticket, but Scotty can't come fix it til Monday.
Sick of your shenanigans-ly,
Your tech
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Date: 2009-11-20 09:51 pm (UTC)*rollseyes*
"Aw, you can't break the laws of physics or warp spacetime just this once?"
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Date: 2009-11-20 11:15 pm (UTC)no subject
Date: 2009-11-21 11:51 am (UTC)no subject
Date: 2009-11-30 10:45 pm (UTC)chant with me boys and girls: lack of planning on the
luser's part does NOT make an emergency on SUPPORT's part.tho I'd suggest copying the OP's boss the entire email, including the demand it be fixed by CoB that DAY when it would take the tech at least that long to *reach* the customer.
maybe she's angling for a more 'in-house' tech (or has she driven away everyone who was insane enough to consider it?)