Vendor Fail....

[laviededavid.livejournal.com]

Ok the last few days i've been dealing with this Vendor and for the most part I had no issues, nice guy fairly smart but continually blaming the network that we support (our WAN & their LAN that we support) for VOIP issues (choppy sounding connection) at one of the bank's branches. So we do some digging and for damn near 3 weeks this branch is the definition of perfect not a single error on any interface of the 2 cisco switches or the cisco router and the config is what it should be. I than turn my attention to their Main Office where the VOIP servers are and find that they're using an older router that can't do more than 10mb. Ok not bad but could be better for their situation especially since they have close to 30 users at that branch with 2 subnets. I than talk to one of the bankers and come to find that everything at the Main Office is running out of an old 48 port hub that they need to pwf once a day to keep online. I than politely explain to her that the unit needs replaced and is probably the source for ALL their VOIP issues but that led me to ask myself what kind of vendor rolls out a VOIP solution onto a network with a hub thats at least 5 years old?!?

(no subject)

[hotclaws.livejournal.com]

Dear customer/users
writing your password and user name on the cable of your computer is probably not the most secure way to go about things.

What a day

[azleaneo.livejournal.com]

Late today I got asked to go over to the reconciliation department because of a weird smell. Sure enough it smelled like burnt electronics. The guy from Support (basically onsite handyman/mailroom) and a electrician from the property management company were there investigating the smell to make sure it wasn't from the AC or the lights.
I checked the computer and it didn't come from there, but the monitor vaguely smelled like it. I removed the monitor, but the smell still lingered at this girl's desk.

We checked everything electrical in a 5 foot radius, for at least 45 minutes. I went to where I had put the monitor, and the monitor no longer smelled like it. Hmm.

I called over a guy who was in the nearby accounting department, and came over and said that it smelled like a Sharpie marker. Sure enough, the girl (who had left for the day before I went over there) had decorated a little cardboard airplane (our company gives these out, they have our logo on them) entirely in black marker, and the smell had permeated through the department.

So the moral of the story is:
If you work around computers and electronics, that smell smells like burnt electronics.
If you work around markers, that smell smells like markers.
If you call the property management company's electrician out to investigate a weird smell, he's going to charge you his minimum hours in full...