I think today might be monday in disguise

[4bit4.livejournal.com]

User: how do I make my laptop screen brighter?

Me: press fn+up arrow key.

Use: hit fn first?

Me: hold fn and hit the arrow key.

User:fnfffffffnnnnnnnnnnn

Me: the function key, not the f and the n keys.

User: do you mean f9?

Me: it's down by the control key and says fn in blue on it.

User: Oh.

*snort*

Apparrently, Russia never heard of WiFi.

[mix-hyenataur.livejournal.com]

http://www.webpark.ru/comments.php?id=28550

Tech support fail and the Phantom Luser

[mel-redcap.livejournal.com]

Hi there. I'm not in tech support, but I try as hard as I can not to be a luser. I troubleshoot up to the limits of my understanding (and no further), I write down error messages, I do what techs tell me ("Yes, I restarted already. Honest.") and I don't poke things I don't understand. You can break sh!t that way.

Am I the only person out there who follows these rules? It would explain why I can't get our company's techs to believe I do. We have an absolutely fantastic onsite IT guy. He rocks. He fixes things quickly, he gives great explanations, he can walk me through fixes on the phone when he's out of the office. Love that guy.

( It's when I have to phone anyone ELSE that the trouble starts. )