red-scully.livejournal.comBack from a week in the sun and straight back into the stupidity. Oh man, it burns.
Fool #1.
Me, via email: "I will come up later to do the work whilst you're in your meeting; can you make sure you log off of the machine so that I can log in with admin rights to make the changes."
User, visiting me later on way to meeting: "Hi, I've left my computer locked for you."
Me: Um, ok... have you logged off?"
User: "Logged off? No, I'm logged in... is that a problem?"
Me: "I asked you to log off, as I need to do the work logged in myself."
User: "Oh, I didn't realise you meant I should log off."
GRR.
Fool #2:
(Problem: Machine keeps spontaneously rebooting; suspected problem with the DIMM slots)
Me, verbally AND on phone: "I am going to ring Dell to arrange for an engineer to come out and replace your motherboard tomorrow, or later in the week. In the meantime, I suggest you use a different machine, as yours is clearly not working properly."
User: "Ok, thank you."
Twenty minutes later...
User on phone: "Hello, it's me. It's just done it again!!eleventy!"
Me: "Yes... it will keep doing it, because it's broken, and we haven't had it fixed yet..."
User: "Oh, it'll keep doing it?"
HEAD DESK, FACE PALM, ETC.
I need another holiday...