who's on first?

[innazim.livejournal.com]

D - Hey (me), can you help me upgrade my 2 demo systems?

(me) - sure D, but just so you know, i'm kinda new on this product and haven't upgraded the OS before either.  but we can get help from engineering or IT if needed.

D - ok.  first we need to find where they racked the boxes.

(me) - oh?

D - yeah, i gave them to IT to rack for me

(me) - <goes and hunts up IT monkey #1> 

Monkey #1 - huh?  no, i haven't heard about it.

(me) - <goes back to D>

(me) - D, which IT Monkey did you give it to? 

D - uh, Monkey #2

(me) - <could have SWORN he said Monkey #1 last time, but ok>

(me) - <goes and hunts up IT monkey #2>

Monkey #2 - huh?  no, i haven't heard about it.

(me) - <goes to beat D to a pulp, but D is wisely not at his desk>

 

(me) <via email>:

    Dear D,

    Let me know when you find your systems.  I give up.  

    -(me)

(no subject)

[jjjiii]

Does anyone here have anything good/bad to say about working for Fast-Teks?

(no subject)

[red-scully.livejournal.com]

Me:  Hi, it's Red from IT Helpdesk here, was just wondering if you'd had any more problems with your computer this week?

Home user whose machine will not let me remote in to look at it, and who has a sporadic 'problem' which she is having trouble actually explaining to me at all: Yes, it happened again yesterday!

Me:  Ok great, so did you note down the error message like I asked you to?

Home User:  Well, no, see I called you, but no-one was there (NOT TRUE: we have a stupid recorded message that welcomes you to the Helpdesk before you can actually get put through to us.  99% of our staff think it's just a VM and hang up, not realising they could have reached us quite easily if they'd hung on for ten seconds).

Me:  So... did you make a note of it so you could tell me later?

Home user:  Well, no, because I couldn't speak to you.  But it was something to do with a driver!

Me:  O_o


WHUT.  I've told her she'll have to send me her PC and do without IT for a week whilst I fix it.  I DO NOT UNDERSTAND.