Must "Perform The Needful" on this Luser! (redux)

[hisamishness.livejournal.com]

I walk in to find this gem.

Inputing Outlook onto my iphone
Preferred Method of Contact: Email

Again, five of those words are entered automatically by the ticketing system.

edit to add....
my outgoing email:

Can you restate your request?
I don't see any detail of what your issue is in this ticket.

The reply:

I just tried it again.

I knew I should have packed a beer - or two - for lunch

I should have stayed at home today.

[red-scully.livejournal.com]

Dear home worker,

If you ask me to do something, and I say I will call my colleague to get some information and then call you back, how about you try listening to what I just told you?  Responding with, "I have to email the Mayor of boring-city-in-North-England, how do you think I'll look if I send him a virus?  You just don't listen to me." will NOT endear me to you.  When I have to repeat, "I understand, ma'am, which is why I'm going to call my colleague and give you a ring back when I've got a solution," TWICE because you KEEP TALKING OVER ME, it doesn't make me want to help you.  It makes me want to kill you.  You should thank god that you're in Wolverhampton, because if you were in London I would be on your doorstep right now.

No love at all,

Very weary Helpdesk girl.