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Dear IT Helpdesk
Jun. 26th, 2009 10:04 pm![[identity profile]](https://www.dreamwidth.org/img/silk/identity/openid.png){kind=small}
commanderd.livejournal.comI work 3rd Tier support, so when calls get down to us it's normally because they have assumed the status of "Holy SHIT!!!" or "Fuckit, we got no idea why this is broken", I don't mind it because I love the problem solving and freaking out the men in the office when I can beat them at revolting joke contests....
Anyway..
Todays story concerns the new intake of staff they have acquired at Tier 1 Helpdesk after all the skilled people left when they got shafted by the company one too many times. Their replacements...well I'm still of the impression that a load of rhesus monkeys with simian hemorrhagic fever could do a better job of taking calls than this lot. A user rang up complaining that when they did Shift + 2 they got an @ sign instead of ". Realll simple problem - user's language settings were on US instead of UK. Tier 1 tech tells them to physically take the keys off the keyboard and switch them over as that will 'fix it'.
User has a laptop. This did not end well....
Anyway..
Todays story concerns the new intake of staff they have acquired at Tier 1 Helpdesk after all the skilled people left when they got shafted by the company one too many times. Their replacements...well I'm still of the impression that a load of rhesus monkeys with simian hemorrhagic fever could do a better job of taking calls than this lot. A user rang up complaining that when they did Shift + 2 they got an @ sign instead of ". Realll simple problem - user's language settings were on US instead of UK. Tier 1 tech tells them to physically take the keys off the keyboard and switch them over as that will 'fix it'.
User has a laptop. This did not end well....
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